Ingredients
International Coffee Day: Brewing New Opportunities Through Flavour Innovation
Every year, International Coffee Day celebrates one of the world's most recognised and enjoyed beverages. At IXOM, we use this beloved daily ritual to use this beloved inspire flavour innovation across beverages, bakery, confectionery, dairy, desserts and savoury applications. For food manufacturers, coffee remains one of the most versatile and commercially relevant flavours in product development, calling to mind to indulgent café-inspired treats through authentic roasted espresso notes or unexpected and creative flavour pairings., calling to mind to indulgent café-inspired treats through authentic roasted espresso notes or unexpected and creative flavour pairings. Why Coffee Continues to Captivate Consumers Coffee's appeal lies in its rich and layered flavour profile. Naturally occurring aromatic compounds contribute roasted, toasted and nutty notes alongside caramelised and chocolate-like characteristics. Depending on the variety, roast and application, coffee can also deliver subtle smoky, fruity, floral and earthy nuances. This complexity allows product developers to create a versatile range of flavour experiences that extend into multiple consumption occasions, including morning beverages, afternoon treats, premium desserts and functional nutrition products. Consumers commonly associate coffee with: Comfort Sophistication Café culture Energy and productivity Everyday indulgence Through these associations, coffee becomes an effective flavour platform for both established products and new category expansion. Coffee flavours can be used across beverages, bakery, confectionery, dairy and nutrition applications. Perfect Pairings: Coffee's Best Companions One of the questions flavour developers often ask is "which flavours pair best with coffee?”. The answer lies in coffee's naturally complex flavour profile, which allows it to complement everything from indulgent chocolate and caramel notes to premium nuts, bright fruits and warming spices. This versatility has helped make coffee one of the most adaptable flavour platforms in food and beverage innovation. Rich chocolate amplifies coffee's roasted depth, while vanilla and cream create the smooth, indulgent profiles consumers associate with café-style beverages and desserts. Caramel and toffee add warmth and sweetness, making them ideal for bakery, dairy and ready to drink applications. For brands seeking premium positioning, hazelnut, almond and pistachio offer rich and sophisticated flavour experiences. Orange, cherry and raspberry introduce brightness and contemporary appeal, while spices such as cinnamon and cardamom create globally inspired flavour combinations that continue to resonate with consumers. These pairings help manufacturers create products that feel familiar while offering something new, supporting both consumer engagement and product differentiation. Looking Ahead: The Next Wave of Coffee Innovation As consumer tastes evolve, coffee flavour trends continue to expand into new categories and applications. Manufacturers are increasingly combining coffee flavours with globally inspired ingredients, premium botanicals and indulgent dessert profiles to create products that feel both familiar and contemporary. Areas attracting growing interest include: Coffee and exotic fruit combinations Coffee-inspired desserts Barista-style ready to drink beverages Plant-based coffee products Premium confectionery Functional coffee flavoured nutrition products Explore IXOM’s Range of Flavours This International Coffee Day Coffee continues to inspire new flavour experiences across food and beverage categories, creating opportunities for innovation, premiumisation and consumer engagement. Whether it's a bold espresso-inspired beverage, an indulgent bakery creation or a contemporary dessert concept, coffee remains one of the most versatile flavour platforms available to product developers. At IXOM, we enjoy working with manufacturers and brand owners to explore flavour trends, uncover new opportunities and help bring innovative concepts to market. Great flavour ideas often start with a simple conversation. If this article has sparked ideas for your next project, we'd love to continue the discussion and explore what coffee-inspired innovation could look like for your market.
Clean in place
Surfactants or Lipase? Approaches to Cleaning Fat from Dairy Membranes
High melting-point fatty acids present in dairy milk fat can be challenging to remove using conventional cleaning-in-place (CIP) programs. At the World Dairy Summit Breakfast Symposium, IXOM Membrane Specialist Leighton Butler will share insights into two approaches commonly used to address membrane fat fouling: surfactants and lipase enzymes. The session will examine how each option works, where they can deliver results, and some of the practical considerations processors should understand before adopting them. Why Is Fat So Difficult to Remove? Membrane cleaning presents a unique challenge. Unlike other areas of a processing plant, membrane CIP programs are often limited in operating temperature. With less opportunity to rely on heat alone, removing accumulated fats requires cleaning chemistry to do more of the work. Over time, even systems processing skim products can experience fat build-up that impacts membrane performance. Understanding the available cleaning options, and when to use them, can help processors make more informed decisions about their membrane cleaning programs. Surfactants and Lipase: Two Different Approaches Leighton's presentation will explore the strengths and limitations of both surfactants and lipase enzymes. Attendees will gain practical insight into: How surfactants interact with fats through their hydrophilic and hydrophobic properties The different types of surfactants used to clean dairy membranes How lipase enzymes break down triglycerides into fatty acids The advantages and potential drawbacks of each approach Factors to consider when selecting the most suitable option for a particular application The session is intended to provide a balanced view of both technologies, helping dairy processors better understand the opportunities and trade-offs associated with each. Understanding Lipase Deactivation An important part of the discussion will focus on lipase deactivation. Lipase enzymes can be highly effective when used correctly. However, if they are not fully deactivated after cleaning, residual enzyme activity can create product quality issues, including off-flavours and unwanted taints. Drawing on extensive industry testing, Leighton will discuss the effectiveness of different deactivation methods, including both thermal and chemical approaches, and share insights into where these methods have been successful and where challenges remain. Insights from Industry Testing The symposium will also look at the testing that has been carried out around both surfactants and lipase enzymes. Attendees will hear about: What testing options are currently available for surfactant residue detection The capabilities and limitations of available testing equipment New technologies being developed to detect lipase activity These insights can help processors better evaluate cleaning outcomes and understand the tools available to support decision-making. Practical Knowledge You Can Take Back to Your Plant This session is designed for dairy professionals looking to expand their understanding of membrane cleaning and fat removal strategies. Along with technical insights and case studies, attendees will have the opportunity to ask questions, discuss challenges with industry peers, and gain access to specialist knowledge that can be applied within their own operations. By understanding the pros and cons of surfactants and lipase enzymes, the testing available to support their use, and the latest developments in monitoring and deactivation, participants will be better equipped to determine what is right for their facility. Join Us at the World Dairy Summit If you're responsible for membrane performance, cleaning optimisation or plant operations, this breakfast symposium offers an opportunity to hear first-hand insights from one of the industry's membrane specialists. Join Leighton Butler and the IXOM team at the World Dairy Summit, and take away practical knowledge to help make more informed decisions about membrane cleaning in your operation. To attend the symposium, please first register to attend the World Dairy Summit at *Registration Form , which will give you the ability to sign-up for Leighton's symposium.
New Zealand
Strengthening Liquipac Production at Morrinsville
IXOM has increased production capability at its Morrinsville Liquipac plant with the installation of a new centrifuge, strengthening the site's operational reliability and increasing production capacity by approximately 30%. The investment supports IXOM's ability to meet customer demand for Liquipac, a coagulant used in water treatment processes across New Zealand, while reinforcing the long-term sustainability of operations at the Morrinsville site. Investing for the Future The project was driven by the age of the site's existing centrifuges, which had reached a point where both maintenance and sourcing replacement parts were becoming increasingly challenging. As a critical part of the Liquipac manufacturing process, centrifuges are used to separate insoluble material from the final product. During production, material enters the centrifuge where high-speed rotation separates solids from the liquid product. The liquid then moves to storage before being dispatched to customers, while the separated solids are repurposed for use in soil-aid products. With the site's existing centrifuges approaching the end of their service life, IXOM identified an opportunity to invest in new technology that would not only replace ageing equipment but also increase production capability and support future customer demand. "At IXOM we continue to invest in the infrastructure required to unpin our manufacturing capacity in NZ, to deliver security of supply of critical treatment products that directly support our customers, including essential service providers like the water industry" Increasing Capacity and Reliability The new centrifuge delivers approximately 30% additional production capacity for the Liquipac plant, providing greater flexibility to respond to changing customer requirements throughout the year. Liquipac plays an important role in water treatment, helping customers manage water quality and meet operational requirements. Demand can fluctuate across seasons and in response to changing conditions, making reliable supply an important consideration for water treatment operators. The increased capability at Morrinsville helps IXOM respond to customer demand quickly and efficiently while maintaining consistent production planning across its broader customer base. The investment also improves operational reliability by reducing dependence on ageing equipment and providing greater resilience across the production process. Delivering a Complex Project To accommodate the upgrade, IXOM constructed a new structure within the plant and completed a range of supporting site improvements before the centrifuge could be installed and commissioned. The project was delivered alongside ongoing daily plant operations, requiring careful planning and coordination to maintain production while construction and installation activities took place. The successful delivery of the project was made possible through the combined efforts of IXOM employees, local trades, contractors and project teams who worked together to complete the upgrade safely and efficiently. Supporting New Zealand's Water Sector The investment reflects IXOM's ongoing commitment to maintaining and improving local manufacturing capability that supports essential services across New Zealand. By increasing production capacity, improving reliability and modernising critical infrastructure, the Morrinsville upgrade positions the Liquipac plant to continue meeting customer requirements well into the future. Acknowledging Gavin Maxwell's Contribution The completion of this project also provides an opportunity to recognise the people behind investments of this scale. The team would like to acknowledge the significant contribution of Gavin Maxwell, who managed the project and worked closely with colleagues, contractors and site teams throughout its delivery. Gavin passed away before this article was published, and his leadership, dedication and commitment were instrumental in bringing the project to completion. His contribution to the Morrinsville site and the lasting impact of this investment are greatly valued by those who had the privilege of working alongside him.
Mining
Meet Kris Ramsay: Helping Mining Operations Unlock More Value From Flotation
Effective flotation relies on a combination of chemistry, operating conditions and process expertise. Understanding how these factors interact can help mining operations assess flotation performance, evaluate reagent effectiveness and identify opportunities for improvement. As a supplier of flotation reagents and technical services to the mining industry, IXOM supports customers with metallurgical expertise, diagnostic technologies and operational insights. A recent arrow added to the IXOM quiver is the AngloPlatinum Bubble Sizer, a specialised piece of equipment used to directly measure the bubble characteristics and gas dispersion parameters within operating full scale flotation cells. For Kris Ramsay, IXOM's Technical Account Manager for Mining & Metals, Bubble Sizer testing provides a practical way to assess flotation conditions and support data-driven process evaluation. Measuring Flotation Conditions The Bubble Sizer is used on flotation cells in base metal concentrators and other mineral processing operations that rely on flotation to separate valuable minerals from ore. The technology enables air bubbles to be sampled directly from an operating flotation cell. A series of specialised pipes extends into the cell, creating an unbroken water column that allows bubbles to be sampled and analysed as they rise through the process. Images of the bubbles are collected and processed through image analysis software, providing information that cannot be obtained through visual observation of the flotation cell. "Flotation cells are slurry-filled environments, so you can't simply look inside and see what's happening," says Kris. "The Bubble Sizer gives us the ability to measure and understand the bubble population within the cell, which provides information about how the flotation circuit is operating." Why Bubble Size Matters In flotation, air bubbles transport valuable minerals to the surface. Reagents known as collectors make target mineral particles hydrophobic, allowing them to attach to rising air bubbles and separate from the slurry. Bubble size influences the amount of surface area available for mineral attachment. A greater number of smaller bubbles typically provides more surface area than fewer larger bubbles, making bubble size distribution an important consideration when assessing flotation performance. Bubble Sizer testing can provide data relating to air rates, surface area flux and frother performance. These measurements support evaluation of reagent dosing, aeration and flotation circuit operating conditions. "The equipment can generate a lot of information very quickly," says Kris. "The data helps us assess flotation conditions, reagent performance and operating parameters within the circuit." Combining Technology with Metallurgical Expertise The Bubble Sizer is a specialised diagnostic tool used to collect flotation data. Kris combines those measurements with metallurgical knowledge and operational experience gained from more than ten years of operational experience in base metal flotation, including Bubble Sizer testing, data analysis and site support. Working alongside customers, he helps interpret results in the context of ore characteristics, flotation chemistry and plant operating conditions. Flotation circuit assessments, frother evaluations, process investigations and troubleshooting activities all benefit from this combination of measurement, interpretation and operational understanding. "Every concentrator is different," says Kris. "The Bubble Sizer provides the measurements. Experience helps put those measurements into context alongside the operating conditions, ore characteristics and chemistry." Building Capability Across Site Teams Kris regularly works with metallurgists, operators and technical teams to demonstrate testing techniques, explain flotation principles and support interpretation of results. "It's very much a learn-by-doing piece of equipment," he says. "Hands-on involvement in the testing process helps people become familiar with the measurements and how they can be applied within their operation." This approach supports knowledge sharing and capability development across site teams while helping operations build a stronger understanding of flotation performance. Combining Chemistry, Technology and Technical Support Bubble sizing forms part of IXOM's approach to supporting mining customers. Alongside flotation reagents and frothers, IXOM provides access to metallurgical expertise, diagnostic technologies and operational support. These capabilities assist customers in evaluating flotation performance, assessing reagent effectiveness and investigating process behaviour using plant data. Meet Kris and the Bubble Sizer at MillOps IXOM's Mining & Metals team will be attending the MillOps Conference from 19-21 October, where visitors can meet Kris Ramsay and discuss Bubble Sizer testing, flotation diagnostics and flotation circuit performance. The team will be available to talk about reagent evaluation, process assessment, flotation chemistry and the practical application of bubble sizing within mineral processing operations.
Ingredients
The Rise of Milk in Fragrance: From Nostalgic Comfort to Modern Sensuality
At IXOM, we monitor emerging fragrance trends to help brands create products and scents that build strong and emotive connections consumers. One trend gaining significant momentum across fine fragrance, personal care and home care is the rise of milk-inspired fragrances. Soft, creamy, and comforting (think milk and honey, vanilla or dessert inspired), lactonic notes are gaining popularity for their ability to create scents that feel familiar and indulgent, while still being modern. What was once a supporting element within gourmand fragrances is now becoming a feature in its own right, opening new opportunities for fragrance innovation. The Evolution of Comfort in Fragrance For many years, gourmand fragrances built around notes such as vanilla, caramel and honey, have resonated strongly with consumers. Their appeal lies in their ability to evoke familiarity, warmth and indulgence. As gourmand fragrances have evolved and matured, preference has shifted to something less overtly sweet, yet equally appealing, and lactonic scents are exactly that. Often described as a natural evolution of vanilla and built on these well-loved fragrance directions, lactonic notes are indulgent without being heavy, and comforting without feeling predictable. They create a smooth, rounded texture that feels refined, modern and effortlessly wearable. Why Milk Resonates with Consumers Milk-inspired fragrances are valued for their soft, creamy character and their ability to create comforting scent experiences. Their smooth profile aligns with growing consumer interest in wellbeing and self-care, making lactonic notes well suited to fragrances that promote calm, balance and everyday moments of enjoyment. These notes support comfort-focused product concepts, wellbeing-led positioning and soft, intimate fragrance experiences. They also work well across multiple applications, helping brands create a consistent and engaging sensory experience. Consumers today are looking for products that offer more than functional benefits. They are seeking sensory experiences that enhance daily routines and contribute to overall wellbeing. Fragrance plays an important role in meeting this need, and lactonic notes are particularly effective in delivering comfort, softness and subtle indulgence. The Rise of Skin Scents and Everyday Luxury Milk-inspired fragrances also align closely with the growing popularity of skin scents. Designed to sit close to the body, these fragrances enhance the wearer's natural scent and create a subtle sense of personal luxury. Consumers are increasingly drawn to fragrances that feel intimate, effortless and authentic. Lactonic notes naturally support this trend. Their soft, creamy character helps create fragrances that feel comfortable, refined and wearable, contributing to the popular "your skin, but better" effect. Versatility for Fragrance Creation One of the greatest strengths of lactonic notes is their flexibility. Milk-inspired accords can support a diverse range of fragrance directions, including: Gourmand: paired with vanilla, tonka and caramel for dessert-like richness Clean & Skin-Inspired: blended with musks for a radiant, just-showered effect Woody & Sophisticated: combined with sandalwood, amber or modern woods for depth and elegance Fruity & Contemporary: layered with peach, coconut or rice notes giving depth and modernity Rather than defining a fragrance on their own, lactonic notes contribute texture, smoothness and balance, helping create fragrances that feel rounded, comforting and memorable. From Emerging Trend to Commercial Opportunity While lactonic notes have long been a part of the perfumer's palette, they have been rediscovered and elevated, emerging as a defining element in today's comfort-driven and sophisticated fragrance landscape. Brands across personal care, home care and fine fragrance are increasingly exploring milk-inspired concepts as consumers seek more emotionally engaging fragrance experiences. Searches for milk perfumes have tripled, signalling rapid consumer interest TikTok and social media have amplified discovery, turning "milk perfumes" into a viral category Leading brands and niche houses alike are launching milk-centric fragrances and formats—from classic EDPs to innovative "fragrance milks" that blur the line between scent and skincare Lactonic notes present an opportunity to incorporate a highly relevant fragrance trend while maintaining broad appeal across multiple categories. Body care and skincare-inspired formats Hair care formulations Air care products Home care and household products Fragrance and beauty hybrid concepts Their versatility allows brands to create products that feel contemporary while remaining approachable and consumer-friendly. How IXOM Supports Fragrance Innovation The rise of milk in fragrance reflects broader shifts in consumer behaviour toward comfort, wellbeing and emotionally connected product experiences. As consumers continue to seek meaningful everyday experiences, milk-inspired fragrances offer a powerful opportunity to transform fragrance from something people simply smell into something they truly feel. At IXOM, we help customers stay ahead of emerging fragrance trends by combining market insights with technical expertise and local support. Working closely with manufacturers across Australia and New Zealand, our team can assist with fragrance selection, product development and formulation considerations to help bring innovative concepts to market.
Ingredients
From Spain to ANZ: Connecting Global Innovation with Local Opportunity
At first glance, events like this can look like just another industry gathering. Thousands of people, countless stands, and more conversations than you can keep track of. But once you step into it, you realise something else. This is where the future of the nutraceutical industry starts to take shape. Why IXOM Was There For IXOM, the purpose of attending Vitafoods Europe in Barcelona was clear. It was about strengthening relationships with existing suppliers and customers, understanding where the global trend landscape is heading, and exploring opportunities to bring new and relevant solutions into the ANZ market. Events like this bring together the full value chain — from raw ingredients through to finished products and new delivery formats — making them a key platform for innovation and connection. That's what makes being there valuable. It's not just about what's on display, but the conversations and opportunities behind it. Being Present Where It Matters Being on the ground makes a difference. Not just for the meetings, but for the exposure to what's next. From emerging ingredient research to new product formats, these events provide a real-time view of where the industry is heading. With more than 30,000 attendees and over 1,600 exhibitors from across the globe, Vitafoods Europe continues to be a central hub for innovation and partnership in the nutraceutical space. For IXOM, this reinforces our role as a key distribution partner for global ingredient manufacturers looking to access the ANZ market, while keeping us close to the trends shaping the future of health and nutrition. Supporting Partners and Building Relationships A key part of the visit was supporting one of IXOM's strategic suppliers, Activ'Inside. This included facilitating conversations around both existing products and new actives being introduced into ANZ. From their organic mushroom range through to new clinical developments like Hair'inside, the focus was on building visibility and strengthening relationships with brands across the region. Face-to-face engagement plays a critical role here, helping to build trust and move conversations forward in a way that can't always be achieved remotely. What We're Seeing Globally One of the strongest takeaways from the event was the level of innovation happening across the industry. There is a strong pipeline of novel actives with promising early data, alongside continued advancements in bioavailability and delivery technologies. Key areas of growth include women's health, cognitive support, metabolic health, and microbiome-focused solutions — trends that closely mirror what we are seeing in the ANZ market. At the same time, many of these innovations still require further validation or regulatory approval before becoming viable locally, highlighting the importance of selecting the right opportunities. Turning Global Insight into Local Opportunities This is where IXOM adds real value. It's not just about identifying what's new — it's about understanding what's relevant, what's viable, and how it can be successfully brought into the ANZ market. The event also highlighted opportunities to establish new distribution partnerships with suppliers looking to expand into complementary medicine and functional food categories, strengthening IXOM's ability to offer a more holistic solution across product development. Bringing It Back to Our Customers Events like Vitafoods Europe are not just about being there. They're about what comes next. The insights, relationships, and opportunities built on the ground allow IXOM to stay ahead of global trends and bring that value back to our customers — helping them navigate complexity, unlock new opportunities, and move faster in a competitive market. Let's continue the conversation! If you'd like to explore any of the trends, ingredients, or opportunities coming out of this year's event, we'd love to connect.
Event
IXOM-Hilditch Safety Forum Returns for 2026
IXOM and Hilditch Oilchem have confirmed the return of their annual Safety Forum, to be held on 17th September 2026 at the Rydges Hotel in Melbourne. Now entering its third year, the forum has established itself as a respected industry platform for organisations committed to strengthening safety culture, improving operational resilience and sharing practical knowledge across the chemical and industrial sectors. The continued growth of the forum reflects strong industry demand. As Shane Mason, Commercial Manager - Oilchem, notes: "The Safety Forum has been received well and people are asking for it. It's gained attention from the right people in industry who want to listen and learn. It's about leading by example and helping one another elevate standards across our industry." Click here to register your attendance. A Forum That Reflects IXOM's Safety Values With a strong alignment of values and safety-first culture, the Safety Forum reinforces IXOM's long-standing commitment to safety leadership. As a leading supplier of chemicals and services across Australia and New Zealand, IXOM plays a critical role in setting, maintaining and elevating safety standards across supply chains and industries. The Safety Forum is one of the key ways IXOM and Hilditch bring the industry together to share knowledge, elevate best practice and strengthen collective capability, demonstrating leadership beyond regulatory compliance and commercial transactions. "Safety is about having the capacity to succeed under varying conditions. At IXOM, we are proud of our safety record, and our goal is always to ensure that our people are set up for success, today and for the future." — David Schelbach, Chief Sustainability Officer at IXOM Over time, the forum has evolved into a space where safety is openly prioritised, challenged and advanced, bringing together operators, safety professionals, regulators and technical experts to address real risks and share practical solutions. What's New in 2026 Building on two years of exploration into the science behind static electricity, the 2026 program shifts from theory to practical, applied learning - addressing a critical and often underestimated risk in chemical handling. Attendees can expect: A renewed approach to safety overview A live demonstration by Dale Peterson on static electricity safety elements Insights from Cem Novella, Chair of the Electrical Standards Committee In depth panel discussion and Q&A What Attendees Will Gain The forum is designed to equip participants with practical, technical knowledge attendees can take back to their own operations immediately, including: Recognising and assessing static electricity risks Applying practical controls relevant to their own sites Strengthening safety culture across operational, management and leadership levels Learning From Each Other Past forums have highlighted how easily unseen risks can be overlooked across different operating environments, and by encouraging management, safety and operational teams to attend together, the learnings can be viewed through multiple lenses and embedded effectively across organisations. "We can never talk about safety enough. Preventative, proactive learning is the goal. Having industry and regulatory bodies together in one room is a rare opportunity." — Shane Mason Places are limited for this free event, click here to register your attendance.
Innovation
How IXOM Delivered an Australian-First MEG Ship-to-Ship Transfer
IXOM is a leading supplier of monoethylene glycol (MEG) and specialist chemical solutions across Australia and New Zealand, combining technical expertise, supply chain capability and operational excellence to solve complex customer challenges. In April 2026, IXOM concluded a groundbreaking specialised lean monoethylene glycol (MEG) ship-to-ship transfer at the Port of Dampier. The 20-month project involved managing a mobile international supply chain to provide IXOM UltraPure MEG™ to a customer’s offshore platform. Our customer required a very specific MEG formulation with low dissolved oxygen (<20ppb) in order to protect their infrastructure, and as an added complexity, IXOM created a novel technical process to enable the delivery of the product via ship-to-ship (STS) transfer. This was a unique and unfamiliar operation for all parties with many technical and procedural unknowns, and it shows how IXOM goes beyond standard supply agreements to deliver truly tailored solutions for our customers. Innovation at Every Step The project came with significant technical and logistical challenges that necessitated an innovative approach from IXOM. The chemistry of IXOM UltraPure MEG™ was critical for the customer, with tight specifications around dissolved oxygen and residual chlorides. To get this right, IXOM sourced virgin product from our supplier in Singapore, then altered the chemistry of the product to spec through a mobile supply chain. Once in spec, the product was transported from Singapore to Dampier via ship, maintained in an inert atmosphere during its voyage and through its subsequent transferral to the customer. Crucially, product integrity had to be maintained through five handling steps with no exposure to atmosphere and thorough cleaning and treatment of every pipe and vessel. Conducting the transfer at sea also required measures to guard against seawater ingress, and the nature of the transfer made standard MEG-handling methods difficult to replicate. IXOM added significant value through the implementation of a novel nitrogen purging operation, and detailed specialist chemical testing at each step of the process to guarantee product purity. Proactive Engagement and a Safety Focus Early, proactive engagement with port authorities and regulators proved crucial to the project’s success. For example, IXOM engaged the local port authority almost 12 months ahead of STS operations, enabling early alignment and risk visibility. IXOM was able to share lessons learned from prior STS operations at similar ports, strengthening cross-stakeholder understanding of the operation. We were able to share comprehensive bow-tie risk assessments focused on Loss of Containment (LOC) scenarios, allowing for full engagement and a level of comfort that potential operational and environmental challenges had been considered. Stakeholders also undertook a realistic readiness test with IXOM’s Emergency Response Service (ERS). The ERS test allowed IXOM to identify key improvements, including weather thresholds and clarifications to environmental impacts, that proved critical to the success of the project. This level of preparation was crucial when it came to navigating highly dynamic conditions, adapting to additional services requests, technical and procedural unknowns, and changing scheduling requirements impacted by shifting transfer windows as a result of cyclones, public holidays, pre-planned leave, and evolving project priorities. Beyond Project Management: Partnering for Operational Excellence The project also highlighted the extraordinary initiative and capability of its dedicated project manager, Justin Mathew. Justin was responsible for competing all pre-tender submission work with the customer, defining the detailed project scope, completing the business case, and ensuring internal and external stakeholder buy-in prior to the tender being awarded. Upon being awarded the tender, Justin was the point-person for all aspects of the operation, with ultimate responsibility for over 27 stakeholder groups including internal IXOM teams, IXOM’s upstream MEG supplier, the customer’s onshore and offshore teams, port authorities, and subcontractors including specialist chemists, quality assurance teams and other logistics providers. Ultimately, Justin delivered a complex offshore project while maintaining MEG quality, with zero operational incidents and no safety issues. “This project brought together every aspect of IXOM’s capability, from product chemistry and quality assurance through to supply chain design, stakeholder engagement and offshore logistics. By working closely with our customer and delivery partners, we were able to develop a solution that met highly specialised requirements while maintaining quality, safety and reliability at every stage.” Justin Mathew, Project Manager, IXOM Industry-Wide Impact This Australian-first operation confirms IXOM’s role as a highly capable solutions partner, no matter the level of technical difficulty involved. The MEG STS project demonstrates IXOM's capability to design and execute complex offshore chemical supply chains, manage specialised product specifications, engage regulators and deliver safe, reliable outcomes that solve customers’ challenges while improving industry-wide knowledge. In completing this project, IXOM has set a global benchmark for MEG STS operations and demonstrated best practice as an example for the rest of the industry to follow.
IXOM in the Community
World Elephant Day: Supporting Animal Care Through Safe, Reliable Water Treatment
IXOM is one of the leading chemical manufacturers and distributors across Australia and New Zealand, supplying critical inputs that support safe, compliant and high-performing operations across essential industries, including animal care and conservation. On World Elephant Day (12 August) , we recognise the role that well-managed environments play in protecting the health and wellbeing of elephants. At Zoos Victoria, this includes maintaining clean, balanced and safe water systems — an area where IXOM's chemicals and technical expertise underpin day-to-day operations. Supporting Water Quality in Elephant Habitats Elephants rely heavily on water for drinking, bathing and temperature regulation. Maintaining water quality in these environments is essential for animal health and hygiene, as well as visitor safety and environmental compliance. IXOM supplies a range of chemicals that support water treatment processes at facilities such as Zoos Victoria, including: Sodium hypochlorite – used for disinfection to control harmful microorganisms and maintain hygienic water conditions Hydrochloric acid – applied for pH control, helping to stabilise water chemistry and optimise treatment processes Sodium bicarbonate – supports buffering capacity, preventing rapid pH fluctuations that can impact animal comfort and system stability Calcium chloride – used to manage water hardness and support balanced mineral composition Together, these inputs play a practical role in maintaining water systems that are safe, consistent and fit for purpose. Enabling Consistent, Compliant Operations Maintaining water quality in a zoo environment depends on reliability, technical support and consistent quality, particularly in settings where animal welfare and regulatory standards must be met at all times. IXOM works closely with partners like Zoos Victoria to ensure: Reliable supply of critical treatment chemicals Consistent product quality aligned to specifications Technical guidance on safe handling and effective application Support for regulatory and environmental compliance requirements This approach reflects IXOM's broader role across ANZ; enabling essential operations to run safely and efficiently through dependable chemical supply and expertise. Connecting Industry Capability with Conservation Outcomes While World Elephant Day focuses on raising awareness of conservation challenges, it also highlights the importance of the systems that support animal care every day. Water treatment is one of those systems. It operates behind the scenes, but its impact is visible in the health of animals and the quality of their environments. By supplying the chemicals that help maintain these systems, IXOM contributes to: Safe and hygienic habitats for animals in managed care Operational consistency for zoological and conservation organisations Environmental stewardship through controlled and compliant water management World Elephant Day: Recognising the Role of Safe Environments Elephant conservation is often discussed in terms of habitat protection and anti-poaching efforts. Equally important, however, is the quality of care provided in managed environments that support education, research and species preservation. Access to clean, safe water is a fundamental part of that care. IXOM is proud to support Zoos Victoria through the supply of essential water treatment chemicals, helping maintain environments where animals can be cared for safely and responsibly.
Announcement
A Major Step Forward for Australia's Water Security
IXOM is pleased to announce that we have secured planning approval for a new chlorine liquefaction and packaging facility at our Botany site in New South Wales, representing a significant milestone towards strengthening Australia's sovereign manufacturing capability and critical water infrastructure. Chlorine is essential to the delivery of safe drinking water and the treatment of wastewater for millions of Australians. This project would strengthen the resilience of Australia's supply chain for one of the nation's most critical water treatment chemicals and support the objectives of the Australian Government's Future Made in Australia agenda. The new liquefaction and packaging capability at Botany will add to IXOM's existing manufacturing operations at Laverton, Victoria, creating a truly resilient, national supply network. When operational, either facility will be capable of supplying Australia's total chlorine demand, ensuring sovereign supply security for the Australian water industry and reducing the need to rely on imports. As Australia's leading supplier of chlorine products to the water industry, IXOM brings more than 100 years of manufacturing, distribution and storage experience, supported by a nationwide network of storage facilities, specialist logistics, technical expertise and emergency response capability. Like the strategic investments currently strengthening Australia's energy, critical minerals and advanced manufacturing sectors, this project is about building long-term national capability. It reinforces IXOM's commitment to supporting the water utilities, industries and communities that depend on safe, reliable and locally manufactured water treatment chemicals every day. IXOM is proud to be investing in infrastructure that will help safeguard Australia's water future for decades to come. To learn more about this project, visit the Botany page .
Ingredients
Ingredient Spotlight: Warm & Comforting Winter Flavours
The winter chill has truly settled in across Australia and New Zealand, and consumers are gravitating towards foods and beverages that feel warm, familiar and indulgent. Whether it's a comforting bakery treat, a creamy dessert or a hearty breakfast cereal, flavour plays a powerful role in creating products that deliver a sense of comfort and connection during the cooler months. For food manufacturers, this presents an opportunity to introduce seasonal flavour experiences that align with evolving consumer preferences while adding fresh appeal to existing product ranges. At IXOM, we work closely with our customers to bring emerging flavour trends to food and beverage products, helping manufacturers create flavours that resonate with consumers and perform across a range of categories. Consumer Demand Continues to Favour Comfort and Nostalgia Consumer preferences continue to shape seasonal innovation across the food and beverage industry. Industry reporting shows that 51% of consumers actively seek comforting flavours when making food choices in winter, while research from FMCG Gurus found that 57% of consumers are attracted to traditional and nostalgic flavour profiles. These insights highlight an ongoing opportunity for manufacturers to develop products that evoke familiarity, warmth and indulgence through carefully selected flavour combinations. Seasonal flavour innovation can help brands refresh established ranges, create limited-edition offerings and introduce new taste experiences that tap into consumer demand during winter. Winter Flavour Trends Driving Product Development Across bakery, dairy, cereal and snack categories, IXOM is seeing growing interest in toasted flavour profiles and sweet brown notes that deliver warmth, depth and richness. Drawing on these trends, our winter flavour collection features three versatile flavour profiles designed to inspire and support seasonal product development: Toasted Maple Toasted maple delivers a rich sweetness layered with notes of caramel and gentle woodsmoke. Warm and inviting, it offers depth and indulgence while remaining versatile across a wide range of food categories. Toasted Honey Building on the familiarity of traditional honey, toasted honey introduces a subtle roasted character that adds complexity and warmth. The result is a flavour profile that feels comforting, nostalgic and perfectly suited to winter-inspired products. Toasted Walnut Toasted walnut brings rounded nutty notes and a gentle earthiness that adds richness and sophistication. It complements both sweet and bakery-inspired flavour systems, helping create products with depth and a premium sensory experience. Together, these flavour profiles deliver the warmth, familiarity and indulgence that consumers increasingly seek during the winter season. Bringing Seasonal Flavours to Life One of the advantages of seasonal flavour development is that it doesn't always require the creation of an entirely new product. Small flavour enhancements can transform existing products into winter-inspired offerings while maintaining familiarity for consumers. Toasted maple, toasted honey and toasted walnut flavours work particularly well across: Bakery products such as muffins, slices, cakes and cookies Granola, muesli and porridge products Dairy applications including yoghurt, flavoured milk and desserts Snack products featuring sweet, toasted flavour notes Seasonal or limited-edition product releases These flavour profiles help create the sensory cues consumers associate with comfort, warmth and indulgence, while supporting product differentiation within competitive categories. Creating Successful Seasonal Products Creating successful seasonal products that consumers love relies on finding the right balance of intensity, compatibility and sensory performance. IXOM works closely with our customers to optimise flavour solutions across bakery, dairy, cereal and dessert product ranges, helping ensure that we deliver on the taste, consistency and performance that consumers expect. By combining market insights, flavour expertise and application support, we help manufacturers bring seasonal concepts to market with confidence. Explore Winter-Inspired Flavour Opportunities Seasonal flavour trends create opportunities to refresh existing ranges, develop limited-edition products and create memorable food experiences that consumers look forward to each year. Whether you're planning your next seasonal launch or looking to introduce a winter-inspired twist to an existing product, IXOM's Flavour team can help bring these flavour concepts to life. To learn more about our flavour capabilities and seasonal innovation support, contact the IXOM Food & Beverage team .
Water Treatment
Why Proactive Blue-Green Algae Management Matters for Water Utilities and Communities
Across Australia and New Zealand, water utilities, councils and industrial operators are under increasing pressure to protect water quality while meeting growing environmental, regulatory and community expectations. Blue-green algae, also known as cyanobacteria, remains one of the most persistent water quality challenges facing the region. Blooms can affect drinking water sources, recreational waterways, wastewater systems and industrial water assets, creating operational, environmental and public health risks that require careful management. As a leading supplier of blue-green algae management solutions, IXOM supports organisations across Australia and New Zealand with both preventative and treatment-based approaches designed to protect critical water resources and support long-term water quality outcomes. Managing Blue-Green Algae Across the Entire Lifecycle Effective blue-green algae management often requires more than one solution. Water bodies differ in size, nutrient loads, environmental conditions and operational requirements, meaning management strategies need to be tailored to individual sites and objectives. Some situations benefit from proactive measures that reduce the likelihood of blooms developing, while others require treatment solutions to manage active algae events and maintain water quality. IXOM supports customers across the entire algae management lifecycle through two complementary solutions: SolarBee® uses solar-powered long-distance circulation to disrupt cyanobacteria growth by continuously mixing the water column, reducing stagnation, and exposing cyanobacteria to surface UV light and natural viral agents, making it an effective solution for blue-green algae control in reservoirs and lakes. EarthTec® is an APVMA approved, EPA-registered, NSF-certified liquid copper solution designed to rapidly control and prevent cyanobacteria and harmful algal blooms in drinking water systems, often delivering results within 24–36 hours of application. Together, these solutions help water managers take a holistic, long-term approach to protecting water assets and maintaining healthy waterways. Prevention Through Improved Water Circulation Preventing favourable conditions for blue-green algae growth can play an important role in long-term water quality management. SolarBee® is a solar-powered circulation technology that improves water mixing and reduces stratification in reservoirs, dams, lagoons and other water bodies. By promoting circulation throughout the water column, operators can help mitigate the conditions that support algae formation before blooms become established. SolarBee® is used across a range of applications, including: Source water Recreational lakes and ponds Irrigation reservoirs Industrial water storage facilities Wastewater treatment lagoons As a solar-powered solution, SolarBee® can also support organisations pursuing broader sustainability objectives while maintaining a focus on water quality improvement. Pamela El Jbeily, IXOM's Business Development Manager for Watercare says "A circular economy isn't just about recycling—it's about getting more value from the resources and assets we already have. SolarBee® helps utilities do exactly that by protecting source water quality, reducing treatment requirements, and extending the useful life of reservoirs through sustainable, solar-powered mixing." Managing Existing Algae Events While prevention is an important component of algae management, some situations require active intervention. EarthTec® provides a treatment solution for addressing existing blue-green algae issues within drinking water sources, reservoirs, industrial systems and wastewater environments. When bloom activity is already impacting water quality or operations, treatment technologies can help operators respond effectively and support ongoing management objectives. Peter Makris, IXOM's Business Development Manager for Water & Energy says "EarthTec® delivers fast-acting, effective algae control at lower application rates by maximising copper bioavailability, reducing copper loading, and supporting the long-term health of aquatic environments." For organisations facing active algae events, EarthTec® can provide an important tool within a broader water quality management strategy. Why Proactive Management Matters The importance of blue-green algae management extends well beyond operational considerations. Communities rely on safe drinking water every day. Recreational waterways support local wellbeing, tourism and outdoor activities. Healthy aquatic ecosystems contribute to environmental sustainability and biodiversity. For drinking water providers, blooms can create challenges associated with toxins, taste and odour compounds, and treatment plant operations. For councils and waterway managers, blooms can affect lakes, reservoirs and rivers used by local communities. In wastewater systems, excessive algae growth can also influence treatment performance and operational efficiency. By identifying risks early and implementing appropriate management strategies, organisations can better protect water quality, maintain operational reliability and support positive community outcomes. Tailoring the Right Approach to Each Water Asset Factors such as nutrient levels, water depth, environmental conditions, asset purpose and operational requirements all influence the most appropriate management strategy. As a result, successful algae management often involves a combination of monitoring, prevention and treatment measures. IXOM works with customers to understand their specific requirements, identifying solutions that align with their water quality objectives. Whether the focus is reducing the likelihood of future blooms, responding to an active event or developing a longer-term management strategy, a tailored approach can help deliver sustainable outcomes. Supporting Healthy Waterways Across Australia and New Zealand The management of blue-green algae is ultimately about protecting the water resources that communities, industries and ecosystems depend on every day. Proactive algae management can contribute to better long-term outcomes for both operators and the communities they serve. With expertise across water treatment and environmental management, IXOM supports customers throughout Australia and New Zealand with solutions that address both the prevention and treatment of blue-green algae. By combining technical expertise with practical management approaches, IXOM helps organisations protect water quality today while planning for the challenges of tomorrow.
FarmGuard
FarmGuard's Isla Edgecombe Named NZ Young Farmers Emerging Member of the Year 2025
FarmGuard Technical Account Manager Isla Edgecombe has been named the New Zealand Young Farmers Emerging Member of the Year 2025 , recognising her contribution to the Young Farmers community and her commitment to supporting New Zealand's rural sector. The national award celebrates members who make a meaningful contribution to their clubs and communities through their involvement, leadership and consistent support. For Isla, the recognition came as a welcome surprise. "It's not something you strive for," said Isla. "It's really recognition for the behind-the-scenes work, supporting your club and region, helping out where you can and showing up consistently. I'm very appreciative of Te Anau Young Farmers Club for backing me and recognising that work that goes on behind the scenes." Based in Invercargill, Isla is an active member of one of 12 Young Farmers clubs in the Otago/Southland region. She served as Publicity Officer for the Te Anau Young Farmers Club for three years and now holds the role of Chairwoman. In addition, she is in her second year as Secretary of the Otago/Southland Young Farmers Regional Executive Committee, supporting club and regional initiatives alongside her role with FarmGuard. The awards process begins with nominations from Young Farmers members across the Otago/Southland region. The Regional Executive Committee reviews submissions and selects the top nominees in each category, who are recognised at the regional finals. Category winners are then put forward to the New Zealand Young Farmers Board, which assesses nominations from across the country and selects the national finalists and winners. Connected to New Zealand's Farming Communities Having grown up on a dairy farm, Isla has a strong connection to agriculture that continues today in her role as a Technical Account Manager with FarmGuard, where she supports 54 farming customers across Eastern Southland. FarmGuard is a trusted partner to New Zealand Dairy Farmers, delivering dairy hygiene and teat care solutions backed by technical expertise and specialised equipment. By working alongside farmers, FarmGuard helps improve milk quality, farm efficiency and the long-term performance of dairy operations. For Isla, the opportunity to work closely with farming businesses every day has been a rewarding step in her career. "I grew up on a dairy farm, so it's a natural fit. I enjoy working with farmers and being part of an industry that's such an important part of New Zealand." Her role also gives her the opportunity to build relationships across the agricultural sector, strengthening connections that benefit both the farming community and the businesses that support it. Building Connections Through Young Farmers Young Farmers plays an important role in rural communities throughout New Zealand, bringing together people from across the agricultural sector and related industries. From farmers and contractors to engineers, electricians and rural professionals, members have the opportunity to connect, learn from one another and contribute to their local communities through social events, fundraisers and industry activities. "Young Farmers is all about community and connection," said Isla. "You meet people from all parts of the industry and build relationships that can last throughout your lifetime." Those connections have helped Isla expand her network and engage with people across the rural sector, while also contributing to the strong sense of community that Young Farmers is known for. Growing a Career with FarmGuard Isla joined FarmGuard just 13 months ago and, at 24 years of age, has already taken on significant responsibility managing a large customer portfolio across the Southland region. She credits much of her success to the support she has received from her colleagues and the opportunities available within the business. "I'm really grateful for the opportunity I've had with FarmGuard. I've loved being part of the team from day one. School and study were never my strengths, but I was always determined to prove I could achieve my goal of becoming a sales representative in the farming industry. FarmGuard gave me that opportunity, and with the support of the people around me I've been able to learn, grow and develop every step of the way." Her experience reflects FarmGuard's commitment to investing in people, creating opportunities for growth and supporting the next generation of talent within New Zealand's agricultural sector. Recognising Future Rural Leaders Isla's achievement highlights the important role young professionals play in strengthening New Zealand's rural communities and industry. Through her involvement with Young Farmers and her work with FarmGuard, she is helping build connections, support farming businesses and contribute to the future of New Zealand agriculture. Congratulations to Isla on this well-deserved recognition and on being named NZ Young Farmers Emerging Member of the Year 2025 .
Clean in Place
How IXOM’s CIP Expertise Helps Optimise Plant Performance
Across Australia and New Zealand, IXOM supports dairy and food manufacturers with cleaning solutions that help maintain hygienic production environments, support product quality and improve operational performance. If you're in the dairy industry, there's a good chance you've heard of "Milkey". It's the nickname Lyndon Cox has carried throughout much of his career, and one that's become so well known that some people start typing "Milkey" into an email before having to stop and remember his actual name. Lyndon has built a reputation not only for solving complex cleaning and process challenges, but for working alongside customers to ensure every interaction delivers a positive outcome (regardless of which name you know him by). Today, as IXOM's Hard Surface Specialist, Lyndon combines deep technical expertise with practical industry experience to help manufacturers optimise cleaning systems, verify performance and improve plant efficiency. Turning Cleaning Data into Operational Improvements Lyndon brings more than 30 years of experience across the dairy and food and beverage industries in Australia and New Zealand. His background spans plant operations, technical services, commissioning new facilities, CIP verification and optimisation. This combination of operational and technical expertise allows him to work closely with customers to identify opportunities within their cleaning processes. "Food and beverage manufacturers are experts at making high-quality products," says Lyndon. "My role is to help ensure their cleaning systems are performing as effectively and efficiently as possible." Lyndon's work can range from reviewing cleaning programs and troubleshooting microbiological issues through to reducing cleaning times, improving plant utilisation and supporting product quality outcomes. Unlocking Value Through Optimisation Even well-established CIP systems can benefit from independent assessment. Small improvements in cleaning performance can deliver meaningful operational benefits across a manufacturing facility. IXOM works with customers to: Optimise cleaning programs and process parameters Reduce water, energy and chemical consumption Improve cleaning verification and consistency Investigate product quality and microbiological issues Reduce cleaning cycle times Increase available production time Support hygienic cleaning outcomes In some cases, customers are facing challenges that have existed for many years. "There is always a lot of satisfaction in helping a customer solve a problem," says Lyndon. "Sometimes it is an issue they have been managing for a long time. When you can apply the right expertise, processes and chemistry to achieve an outcome, it creates real value for the customer." Providing Confidence Through Verification Verification is another important part of IXOM's support offering. Lyndon regularly conducts on-site reviews to assess cleaning systems, inspect equipment and verify that operating parameters are aligned with hygienic cleaning requirements and industry best practice. These assessments provide customers with detailed reporting and practical recommendations that support continuous improvement programs, compliance activities and operational decision-making. "Verification is about giving customers confidence," says Lyndon. "We review the entire cleaning process and provide clear, evidence-based recommendations that help support performance and hygiene outcomes." Expertise Backed by a Broad Chemical Portfolio IXOM's technical capability is supported by one of the broadest ranges of food and beverage cleaning solutions across Australia and New Zealand. This combination of specialist knowledge and chemical expertise enables IXOM to support a wide range of manufacturing applications. Where unique requirements exist, IXOM can also develop tailored solutions to meet specific operational needs. For customers, this means access to both the chemistry and the technical expertise required to achieve the desired performance outcomes. "One of the strengths of IXOM is the combination of people and products," says Lyndon. "We have experienced technical specialists, a comprehensive range of cleaning solutions and the ability to work closely with customers to solve complex challenges." Supporting Food and Beverage Manufacturers Across Australia and New Zealand Food and beverage manufacturers operate in an environment where product quality, hygiene and efficiency are closely connected. IXOM helps customers achieve these objectives through a combination of technical expertise, practical industry experience and cleaning solutions tailored to their operations. Whether supporting a new facility, optimising an existing CIP program or investigating a long-standing plant challenge, IXOM works alongside customers to help deliver reliable, hygienic and efficient manufacturing outcomes.
Careers
Meet IXOM’s Junior Professionals: Maria Zyrianova
Choosing where to begin your career is an important step. Becoming a Junior Professional at IXOM provides graduates and early career professionals with the opportunity to develop their skills, build meaningful connections and gain hands-on experience in a business that supports essential industries and communities across Australia and New Zealand. Junior Professionals work on real projects, engage with clients, and contribute to day-to-day operations and results. We aim to help graduates and early career professionals build confidence, broaden their knowledge, and develop capabilities that support long-term career growth. Maria Zyrianova, Junior Product Manager in our Traded Products team, said "since joining IXOM, I've quickly taken on responsibility for my product patch, including pricing, managing stock levels and movements. I've also been involved in a number of projects including improving supply chains and business development." Graduates are increasingly looking for employers that provide practical professional development, meaningful work, a strong sense of purpose and a supportive culture. IXOM's Junior Professional initiative combines all of these elements, giving participants the opportunity to grow their careers while contributing to products and services that people rely on every day. "Everyone at IXOM is very supportive and approachable. When you start, people genuinely want to share their knowledge and see you succeed. IXOM is a place you can learn quickly and build a strong foundation early in your career" says Maria. If you're looking for an opportunity to learn, develop and make a meaningful contribution from the beginning of your career, becoming a Junior Professional at IXOM could be the perfect place to start. To learn more about available Junior Professional roles at IXOM, visit careers.ixom.com
Watercare
Edwardstown Facility: One Partner, Thousands of Watercare Solutions
Across Australia and New Zealand, a range of water challenges arise across industries and environments based on what water ultimately needs to become: safe to discharge, fit for reuse, or suitable for drinking. Our IXOM Watercare team are able to solve these challenges, elevating our position as one partner with thousands of solutions. Purpose Built Solutions from Edwardstown Our Edwardstown facility in South Australia plays a central role in delivering purpose-built solutions. The team applies engineering design, manufacturing, and practical watercare expertise to support projects across desalination, mining, industrial processing, and food and beverage production. For example, we recently delivered instrument panels for a desalination project in New South Wales. The project included: Skid mounted, prefabricated designs to reduce installation time and complexity on site Modular construction, supporting faster commissioning and easier integration In house design, using complete 3D modelling for layout optimisation and accurate equipment selection A build quality that recognises the need to withstand harsh environmental conditions where durability and consistency are critical By basing the build at Edwardstown, reliability is enhanced and project risk is reduced before equipment arrives on site. In House Engineering Expertise Having design and manufacturing in one location allows problems to be solved early and collaboratively. The Edwardstown team combines process knowledge, practical fabrication skills, and hands on experience to support operating systems across different industries. This capability supports: Bespoke watercare equipment , tailored to specific plant requirements End-to-end project delivery , from concept through to manufature and deployment Rapid adaptation to different market needs, whether for desalination infrastructure, mining operations, industrial treatment systems, or food and beverage applications Flexible Equipment, Ready When Needed In addition to custom builds, Edwardstown maintains watercare equipment available for immediate rental, providing flexibility when operational needs change or timeframes tighten. We currently have available: IXOM Cube One units , ready for rapid deployment Drum dosing systems , suitable for short-term or transitional requirements Rental equipment plays an important role during commissioning, shutdowns, maintenance periods, or unexpected process changes without the need to wait for full system fabrication. One Partner Across the Water Lifecycle Whether responding to regulatory requirements, production changes, or environmental conditions, customers often need solutions that evolve. By combining bespoke manufacturing, on site expertise, and rental availability, Edwardstown supports flexibility. This capability underpins IXOM Watercare’s broader role across Australia and New Zealand: Supporting desalination, mining, industrial, and food and beverage sectors Enabling practical, engineered solutions rather than one size fits all systems Acting as a single partner across design, manufacture, supply, and deployment Enquire with IXOM Watercare If you are planning a watercare project, managing site constraints, or require equipment at short notice, the Edwardstown facility can support your requirements, from engineered builds to ready to deploy rentals. To discuss a project or enquire about available equipment, contact the IXOM Watercare team today.
Water
Practical Innovation for Water Operations: Insights from IXOM’s Pamela El Jbeily
WIOA conferences are one of the most valuable meeting points for operators, suppliers, and water industry leaders across Australia. As the only national platform where operators can see technology like the IXOM Cube® firsthand, WIOA events offer a rare opportunity to connect directly with the people shaping the future of water operations. For IXOM, they’re also a chance to demonstrate our long-standing commitment to practical, operator focused innovation. Pamela El Jbeily, Business Development Manager for IXOM Watercare across APAC, is one of the experts leading these conversations. Putting Operators First Pamela is driven by a clear purpose: supporting safer, more sustainable water for communities across the region. “What motivates me is knowing that, in even a small way, I’m helping people access safe drinking water and supporting more sustainable solutions for future generations.” Today’s operators face increasing compliance pressure, variable source water quality, resource constraints, and heightened expectations around chemical safety. IXOM supports them with a mix of proven chemical and equipment solutions, alongside competency based training and standards compliant dosing equipment designed to reduce risk and simplify day to day work. Driving Innovation: Introducing the IXOM Cube® A strong example of IXOM’s operator first approach is the Cube®—a fully self contained, factory tested dosing system designed to make chemical handling safer, simpler, and more reliable. The Cube fits a standard 1,000 litre IBC and integrates bunding, a 200 litre day tank for uninterrupted dosing, and an enclosed pump and valve assembly. By reducing the need for additional civil works, on site assembly, and complex commissioning, it cuts project time, cost, and risk while maintaining full AS/NZS compliance. “From my time commissioning plants, I’ve seen firsthand how much time the Cube saves. Operators consistently comment on its build quality and the practical design details that make it safer and easier to run.” Because it’s locally designed and built, the Cube can be tailored to site specific requirements while still arriving ready to use—often in under four weeks. Supporting Regional and Remote Communities The Cube’s modular, self contained design makes it particularly valuable for regional and remote operations. Factory assembly and testing are completed before delivery, minimising reliance on specialist contractors and reducing site visits. Its integrated day tank ensures continuous dosing during IBC change outs, and the enclosed design simplifies operation and maintenance. The Cube offers operators safer chemical handling, faster deployment, and more reliable treatment outcomes in locations where resources and access are limited. Trends Shaping the Future of Water Operations Pamela sees three major forces influencing the sector: Climate pressures driving the growth of desalination and advanced recycling Ageing infrastructure requiring modular, faster to deploy upgrade solutions Digitalisation as a baseline expectation for visibility, early issue detection, and operational confidence “The industry is moving toward modular, repeatable delivery and smarter digital tools that help operators act earlier instead of reacting later.” Why IXOM Continues to Support WIOA IXOM has been a trusted partner to water operators for over 100 years and we remain committed to solving the industry's challenges. “WIOA keeps us connected to operators and their real day to day challenges. It helps ensure our solutions stay practical, safe, and fit for purpose.” IXOM is proud to support a forum where operators can gain practical insights from peers, real examples of what’s working on similar sites, and exposure to technologies like the Cube that can make immediate improvements to safety, compliance, and efficiency. Looking Ahead Pamela’s advice for operators focused on modernisation is simple. “Stay open to change. There’s often already a solution that can help you work smarter, not harder.” At upcoming WIOA conferences, the IXOM team will have the Cube on display, alongside experts ready to discuss chemical safety, algae control, dosing optimisation, and treatment solutions tailored to real world operational needs. To learn how we can solve your challenge, click here .
Water
Futureproofing Supply: Strategic Storage Upgrade Strengthens Resilience at IXOM Timaru
Faced with growing supply chain risks and shifting land-use needs, IXOM partnered with PrimePort Timaru on a major infrastructure upgrade to boost local storage capacity and futureproof operations. The result: a collaborative, locally delivered project that has strengthened regional resilience and unlocked capacity for growth. Situation Timaru has long served as a vital logistics and manufacturing hub for IXOM. From this site, the company has reliably supplied caustic soda to customers across the South Island, maintaining continuity of service through robust operational planning and inventory management. Under stable conditions, the site’s existing bulk storage capacity was fit for purpose. But global shipping volatility in recent years – repeated delays and inconsistent timing from both overseas terminals and domestic ports – showed there was opportunity for a better, more reliable and resilient solution. Even with a reliable fallback option for delays: a third-party-operated facility in Bluff, where product could be stored and collected by road tanker when the Timaru supply was impacted, IXOM recognised the need for improvement. Each round trip was 850km, consuming a full day for a single truck, diverting resources from customer service and increasing pressure on the transport fleet. It was a practical solution for emergencies, but not a sustainable model for long-term resilience. The answer lay in scaling up its on-site storage. Meanwhile, the landowner, PrimePort Timaru, was advancing its own development plans and sought to reclaim some land within the port precinct. IXOM was happy to support this future-focused initiative, relinquishing part of its lease footprint to allow the port greater flexibility. Doing so reaffirmed IXOM’s collaborative approach to partnership and set the stage for a shared vision: to build resilience, unlock capacity and strengthen the port’s position as a long-term regional gateway. Solution PrimePort’s expansion ambitions combined with IXOM’s desire to strengthen supply chain resilience became the catalyst for a highly collaborative project with mutual benefits. IXOM to resign the rear section of land and taking on an adjacent parcel better suited for new infrastructure. The land swap gave PrimePort greater flexibility for its long-term plans and enabled IXOM to progress with a future focused upgrade. The upgrade was shaped by two strategic priorities: strengthen IXOM’s supply chain resilience and reaffirm its commitment to the South Island market. To do this, the company needed to increase on-site caustic soda storage in a way that worked operationally, met strict safety and environmental requirements, and aligned with broader site-planning considerations. While construction of a one-million-litre stainless steel caustic soda tank was the centrepiece of the upgrade, the project went beyond installing a single asset. The IXOM team developed a complete solution that included a new pumping station, modern control systems and updated tanker loading facilities. A secondary facility was also developed on land leased nearby to accommodate IBC (intermediate bulk container) storage, which had previously occupied space on the now-released land. A key feature of the upgrade was the use of local contractors and suppliers. IXOM engaged a Timaru-based civil works provider for earthworks and site preparation, and sourced concrete locally for the tank and bund foundations. Specialists from the region were also involved in the tank construction, mechanical and electrical installation, and commissioning. In total, more than 60 local suppliers contributed to the build, bringing regional expertise to a technically complex project and delivering valuable investment into the local economy. Collaboration remained central throughout. IXOM’s project team worked closely with PrimePort to coordinate activity within the busy operational precinct, successfully navigating shared access points, safety considerations and long-term site planning. “Both parties worked collaboratively to develop a solution that enabled IXOM to remain on site, facilitated the return of strategic land to PrimePort, and delivered operational improvements for both organisations.” – PrimePort Inside the build: laying the groundwork for resilience Constructing a one-million-litre caustic soda tank is no small feat – especially when the site sits on reclaimed land. Before the new tank could be erected, the ground had to be prepared to safely support the weight of both the structure and the product it would store –circa 1,775 tonnes in total. Work began in April 2024 with a full excavation of the site, using a local earthmoving contractor to remove large volumes of unstable, reclaimed soil. In its place, compacted gravel was laid down to create a stable, load-bearing base. Then came the concrete work – and plenty of it. The tank base alone required 110 cubic metres of reinforced concrete. Surrounding it, a bund wall – designed to safely contain 110 percent of the tank’s contents in the unlikely event of a failure – was constructed using 2.2-metre-high precast concrete panels and an additional 90 cubic metres of poured concrete. Each of the tank’s five stainless steel tiers was fabricated off site and then transported to site for installation. Each tier was craned into position and welded by a team of local contractors. The roof, preassembled in a nearby workshop, was delivered on a house-moving trailer and then lifted onto the top of the tank. Once complete, both the tank and the bund had to be tested: the tank was hydrotested with a million litres of water; the bund with 1.1 million litres, retained for 48 hours to confirm watertight performance. Close to 1,000 individual work permits were issued across the site to ensure rigorous safety standards were met at every stage, from hot work and confined space entry to working at heights and crane operations. The result is more than just a tank – it’s a locally delivered feat of engineering that will strengthen supply resilience for years to come. “This spirit of collaboration continued through the successful delivery of the pipeline relocation project, involving eight pipelines – a key initiative for PrimePort. The project was completed in parallel with IXOM’s tank build, with regular engagement between the teams.” – PrimePort Impact Completed in 2025, the Timaru upgrade marks a major milestone for IXOM, with the addition of a third one-million-litre stainless steel tank – alongside two existing carbon steel tanks – boosting the site’s bulk caustic soda capacity by 50 percent. This increased capacity gives IXOM far greater flexibility to manage stock and maintain supply during disruption. With the increased buffer, the site can absorb global shipping delays without interrupting operations or relying on the Bluff fallback, freeing up transport assets to focus on customer deliveries. The upgrade also eliminates the need to run tanks down ahead of vessel arrivals. The site can now simultaneously receive product, support manufacturing and load tankers – streamlining scheduling, reducing risk and improving overall efficiency. Coupled with a new secondary storage facility nearby, the upgraded infrastructure delivers a significant operational boost, strengthening supply chain resilience and positioning the business for future growth. IXOM is well equipped to scale volumes, serve new customers, and continue providing safe, reliable supply to industry across the region. The Timaru upgrade is a great example of what collaboration can achieve. By working together, IXOM and PrimePort Timaru delivered a solution that enhances service continuity, enables growth and supports the long-term success of the wider port precinct. To learn how we can solve your challenge, click here .
Innovation
IXOM Project Spotlight: Valve Improvement Across the Chlorine Industry
At IXOM, our driving purpose is to solve our customers' challenges through innovation; while making sure we prioritise safety in our own operations, in our customers' operations, and in the communities in which we live and work. As one of Australia and New Zealand's largest manufacturers of chlorine, we continually look for opportunities to raise industry standards, and a recent project we undertook for a major Australian water utility customer is a key example of our team's ability to combine innovation and safety to solve our customers' challenges. The Issue IXOM's customer operates Major Hazard Facility (MHF)-sized chlorination systems. After a supplier changed the design of an auxiliary valve used to connect chlorine drums to water treatment processes, our customer was concerned that the supplier's new valve did not meet their operational requirements. Some of the issues included: Additional threaded connections, increasing the chance of a leak and requiring changes to connection procedures. Pressure rating below the maximum pressure possible in the customer's system Longer overall length requiring plant changes Given IXOM's strong safety culture and record of improving standards across the industry, our customer approached us to see if we could find a safer valve solution. Engaging with the Customer to Address Concerns The IXOM team worked closely with our utility customer and our valve manufacturer over a period of two years to develop a valve that met the customer's needs. Ultimately, IXOM was able to adapt a similar valve style that we use in the manufacture of sodium hypochlorite at our regional manufacturing facilities. The IXOM designed valves featured: Silver brazed threaded connections, using a silver alloy compliant to Chlorine Institute specifications and providing a strong, permanent connection. Individually pressure tested to 50 bar, well above design requirements A shorter overall length, minimising the need for pipework or operational changes at the customer's site. The ability to lift the connection nut above the sealing face, allowing simpler removal of old gaskets and eliminating the risk of damaging sealing faces when using picks or scrapers to remove old gaskets. A more robust threaded connection lubricant used in assembly to tolerate higher temperatures observed during manufacturing. Individually wrapped packaging with desiccant satchel to ensure dry conditions for service. Testing and Feedback Process Each valve individually pressure tested to 50 bar, demonstrating a significantly higher standard than the standard 29 bar requirement, and well above the 13 bar operating pressure for the replacement valve. This pressure was required to meet conditions seen in the customer's process. Our customer was provided with a sample of the valve, used to conduct rigorous independent material and leak testing to demonstrate conformance with their requirements. An initial supply of valves was put into testing, with positive feedback from engineering and operational teams on the valve design, quality and operation. Broader Industry Implications IXOM also contacted other water utilities across Australia and found similar valve safety concerns across the industry. Once our initial utility customer was satisfied with the results of their independent testing, we engaged with other major Australian water and energy utilities using liquefied chlorine gas to demonstrate the effectiveness of the new, IXOM-supplied valve. IXOM was able to readily supply this improved design at a competitive price given our expertise with similar connections, resulting in significant safety improvements at a cost saving to the water industry. IXOM is committed to improving health and safety outcomes wherever our chemicals are used. "As one of Australia's leading suppliers to the water industry, we have a responsibility to continuously look for opportunities to improve safety standards across the sector. This project demonstrates how close collaboration with customers, combined with IXOM's expertise in chlorine handling and manufacturing, can deliver practical innovations that benefit not only a single site but the wider industry." – Nathan McCluskey, IXOM Chemical Systems Manager To learn how we can solve your challenges across the water industry, connect with us here .
Supply Chain
How IXOM's China Team Supports Reliable Chemical Supply Across Australia and New Zealand
IXOM is a leading chemical manufacturer and distributor across Australia, New Zealand and Asia-Pacific, supporting critical industries with reliable supply, technical expertise and safe operations. This capability has been recognised in the ICIS Top 100 Chemical Distributors ranking, where IXOM was ranked #9 in Asia-Pacific. Supporting this network is IXOM's dedicated China team, based in Beijing, who work closely with manufacturers and suppliers to help deliver reliable chemical supply to customers across Australia and New Zealand. In FY2025, the team supported the procurement of more than 92,000 tonnes of chemicals from China, representing more than AUD$105 million in purchases. Connecting Global Supply with Local Requirements The chemical industry operates across a wide range of markets, regulations and manufacturing environments. Products that meet the requirements of one region may not always meet the standards, packaging specifications or operational needs of another. IXOM's China team works directly with suppliers to ensure products align with the requirements of customers in Australia and New Zealand. This includes reviewing product specifications, quality standards, packaging requirements and logistics arrangements before products enter the supply chain. The team's local presence also helps to facilitate clear communication between suppliers and customers. By combining technical knowledge with an understanding of local business practices, the team ensures requirements are consistently delivered. Building Long-Term Supplier Partnerships Many of the relationships managed by the China team have been developed over many years. Through regular engagement, site visits and ongoing collaboration, the team works closely with manufacturers to support quality improvements and maintain high standards. These relationships provide valuable insights into local market conditions, production capabilities and supply opportunities. They also help create a strong foundation for collaboration when new customer requirements emerge. By working directly with suppliers, IXOM can help ensure the products sourced for customers meet the standards expected across our business and the industries we serve. Supporting Supply Chain Resilience Global supply chains continue to face changing market conditions, logistics challenges and fluctuations in demand. Having a team on the ground in China enables IXOM to respond quickly to market developments, engage directly with suppliers, and maintain visibility across key sourcing networks. This local knowledge supports informed decision-making and helps identify practical solutions when challenges arise. The team's close connections with manufacturers and logistics providers allow them to coordinate efficiently and help keep products moving through the supply chain. Turning Customer Challenges into Supply Solutions The value of this approach can be seen through a recent customer engagement involving a specialised chemical product. The customer required a product that would consistently meet its operational requirements after experiencing quality concerns with previous supply arrangements. IXOM's team worked closely with the customer to understand the application, product performance expectations and logistics requirements. Working alongside colleagues in Australia, the China team conducted a detailed review of available suppliers and product grades. They then engaged directly with a manufacturer to verify specifications and ensure the selected product matched the customer's needs. Beyond product selection, the China team worked with the manufacturer to refine product characteristics, improve handling properties and develop packaging enhancements to support the customer's operations. Throughout the process, team members conducted supplier visits, quality reviews and ongoing discussions to ensure requirements were clearly understood and consistently implemented. The result was a supply solution tailored to the customer's needs, supported by strong collaboration between IXOM, the manufacturer and the customer. Delivering Value Through Expertise and Relationships While sourcing products is an important part of the supply chain, IXOM's role often extends further. By combining technical expertise, supplier relationships, quality assurance and logistics coordination, our teams help customers access solutions that support their operational requirements. The China team continues to play an important role in this process. Their market knowledge, supplier partnerships and commitment to IXOM's standards help connect customers with reliable products and dependable supply pathways. By working closely with suppliers and customers alike, the team helps ensure IXOM can continue delivering the quality, service and reliability that customers depend on across Australia and New Zealand. To learn how our sourcing expertise can help to solve your challenges, connect with us here .
Awards
Celebrating IXOM's Chemistry Australia Awards Finalists
The annual Chemistry Australia Industry Awards were held recently, recognising outstanding achievements across Australia's chemical industry. This year, IXOM was proud to have two finalists recognised for their contributions: Justin Mathew, a finalist in the Young Leader Award, and Nathan McCluskey, a finalist in the Health, Safety & Environment Award category. Nathan's nomination highlighted IXOM's work with a major Australian water utility to develop and implement an improved chlorine valve design for critical water treatment infrastructure. The project delivered enhanced safety, reliability and maintainability outcomes, and has since revealed broader opportunities to strengthen safety performance across the water and energy sectors. Justin's nomination recognised his leadership of a highly complex 20-month project to deliver IXOM UltraPure MEG™ through an Australian-first ship-to-ship transfer operation. His project management brought together more than 27 stakeholder groups, delivering a safe and successful outcome that has expanded IXOM's capability to support LNG customers across Australia and the Asia-Pacific region. While we didn't take home an award this year, we are extremely proud of both Justin and Nathan and the impact they continue to make for our customers, industry and communities. Congratulations, Justin and Nathan. We look forward to sharing more detailed case studies on their award-nominated achievements in the coming weeks.
Process Cleaning
IXOM: Supporting Breweries with Total Chemical Solutions
Brewing is a precision-driven process where water chemistry, fermentation control, ingredient selection and plant hygiene all contribute to the final product. Effective cleaning and sanitation practices play a critical role in maintaining food hygiene standards, as well as protecting flavour consistency and process reliability. IXOM works with breweries across Australia and New Zealand to support these requirements throughout the entire process, covering integrated chemical supply, technical expertise and process understanding. This includes cleaning and sanitation, ingredients, water treatment and engineering support aligned to brewery operations. For breweries, cleaning and sanitation programs are a controlled technical function. Effective procedures reduce microbiological risk and process residues while supporting the conditions required for stable fermentation and repeatable product quality. Achieving this outcome relies on a detailed understanding of chemistry, equipment design and brewing processes. The Role of Cleaning and Sanitation in Brewing Cleaning and sanitation solutions are integral to brewery performance. Effective chemical cleaning ensures that equipment such as fermentation tanks, pipelines and heat exchangers remain free from contaminants that can disrupt production. In brewery environments, inadequate or inconsistent cleaning can: Affect fermentation performance Introduce off-notes into finished products Create variation between batches At the same time, cleaning programs must be designed to align with process requirements, including material compatibility, cycle efficiency and rinse control. As a food and beverage hygiene provider, IXOM works with breweries to implement cleaning and sanitation solutions that support both hygiene outcomes and production stability. This includes developing cleaning and sanitation programs tailored to specific equipment, operating conditions and production volumes that can be supported via IXOM's specialised verification and monitoring platforms. IXOM's Total Chemical Solutions Approach In many cases, breweries source cleaning chemicals, ingredients and water treatment solutions from separate suppliers. While this model provides access to specialised products, it can create complexity across the operation. Water quality, ingredient functionality and cleaning chemistry are closely linked, and alignment across these inputs supports improved visibility and consistency in production. IXOM supports breweries through a total chemical solutions model that brings together the required key inputs. This includes: Cleaning and sanitation solutions designed for brewery operations Ingredients including calcium chloride and other functional additives Water treatment expertise to support brewing water quality and consistency Industrial water treatment to assist in managing; Effluent quality compliance, minimising costs associated with discharging wastewater Boiler and cooling tower water treatment to ensure asset protection, optimal operating efficiency and legionella compliance Engineering capability for chemical dosing systems, storage and chemical handling Training – to support chemical awareness, safe handling practices and effective hazard management By integrating these areas, IXOM helps breweries manage chemical inputs more effectively to align with production requirements. Supporting Breweries at Every Scale The brewery sector includes a wide range of operations, from small craft producers to large-scale facilities. Each requires different supply formats, delivery models and levels of technical support. IXOM's infrastructure enables reliable and flexible supply, including: Bulk supply, storage and logistics for higher-volume operations Smaller pack sizes and delivery options suited to independent and craft breweries This ensures that breweries can access consistent product quality and technical support regardless of scale. Technical Capability and On-Site Support IXOM's approach combines product supply with technical expertise. Our teams include chemists, engineers and application specialists who work directly with brewery customers. This capability supports: Development and optimisation of cleaning programs Troubleshooting of process issues Alignment of chemical use with production targets Where required, IXOM can design and implement bespoke solutions, including chemical dosing systems and application infrastructure. IXOM can also provide standardised products and programs, allowing breweries to select the level of support that suits their operation. Reliable Supply Chain for Critical Inputs Brewing operations depend on reliable access to chemicals and ingredients. Any interruption to supply can affect production schedules and product availability. IXOM invests in: Local manufacturing and storage across diverse geographies Stockholding across key product lines Logistics networks throughout Australia and New Zealand This creates a reliable supply chain designed to support continuity in brewery operations. Local Expertise with Regional Focus Operating across Australia and New Zealand, IXOM brings a strong understanding of local brewery requirements and operating conditions. This includes knowledge of regional water profiles, regulatory frameworks and industry best practices. IXOM's local capability is supported by broader global supply networks, ensuring access to a broad range of market leading technical solutions and expertise. The combination enables responsive service and relevant technical support for brewery customers. "IXOM can bring innovation to market quickly because we have a strong local focus that is supported by the backing of a global company with an unmatched supply chain" – Andrea Strong, Business Development Manager – Food and Beverage Supporting Consistent Brewing Outcomes A coordinated approach to chemical supply supports better alignment across the brewing process. By connecting cleaning and sanitation, ingredients, water treatment and engineering support, breweries can improve control over key variables in production. This contributes to: Consistent product quality Efficient cleaning and production cycles Reduced operational risk Streamlined supplier engagement IXOM works with breweries to deliver practical, technically grounded solutions that support day-to-day operations and long-term performance. A Trusted Partner to the Brewery Industry IXOM has built strong relationships across the brewery sector by focusing on reliability, technical capability and understanding of customer needs. Our role extends beyond supply to ongoing collaboration, supporting breweries in maintaining quality, optimising process performance and improving production efficiency as their operations evolve. Through a total chemical solutions approach, IXOM provides the expertise, products and infrastructure required to support brewing operations. Connect with us today to learn more here .
Ingredients
What Snow Mushroom Reveals About Next-Generation Hydration at IXOM
What Snow Mushroom Reveals About Next-Generation Hydration at IXOM At IXOM, we focus on translating ingredient science into commercially viable solutions, bridging the gap between technical performance, formulation behaviour, and market-ready positioning. Hydration remains one of the most competitive and innovation-driven spaces in skincare. The challenge is no longer just delivering moisture but delivering it in a way that aligns with clean formulation trends, sensorial expectations, and clinically supported performance. Snow Mushroom (Tremella fuciformis) represents this shift. From Ingredient to Opportunity At IXOM Life Sciences, we help our customers unlock their full formulation and commercial potential. Snow Mushroom is a clear example of how a single active can deliver across multiple value drivers: Scientifically measurable hydration performance Strong consumer narrative as a natural alternative to hyaluronic acid Compatibility with modern, lightweight formulations Rich in polysaccharides, amino acids, phenols, and flavonoids, Snow Mushroom supports hydration, barrier repair, and skin conditioning in formulation systems. Its key functional component, Tremella fuciformis polysaccharide (TFPS), underpins its ability to bind and retain water effectively on the skin. For brands, Snow Mushroom represents a platform for product differentiation. Performance That Supports Positioning At IXOM, we work closely with trusted partners such as Imdermalab®, ensuring the ingredients we bring to market are supported by credible, traceable data. Snow Mushroom delivers measurable results under controlled testing conditions: +12.1% hydration improvement over 28 days Up to ~50% skin repair in 24 hours 5.9% reduction in TEWL, supporting barrier function (Results generated at 3% use level under defined study conditions, supported by our supplier partner, Imdermalab®.) This level of performance allows brands to confidently support hydration, repair, and barrier strengthening claims, all key drivers in premium skincare positioning. At the same time, IXOM is able to support customers with data-led storytelling, not just ingredient supply. Why Formulators Choose IXOM At IXOM, formulation is where science meets execution. IXOM works with customers to select ingredients and to optimise how they perform within real formulations. Snow Mushroom's polysaccharide structure forms a lightweight, breathable film, delivering effective moisture retention without stickiness or heaviness. Its smaller molecular structure enables faster hydration and visible results, supporting both instant sensorial impact and longer-term efficacy. This makes it particularly effective for: Lightweight serums Hydration mists Post-treatment or sensitive skin formulations Designed for Modern Formulation Trends Consumer expectations are shifting toward clean, natural, high-performance skincare. Snow Mushroom aligns directly with this demand: Naturally derived active with strong consumer recognition Lightweight, non-tacky sensorial profile Suitable for minimal, elegant formulations Compatible with other hydration systems, including hyaluronic acid Its ability to deliver dual-layer hydration (surface and deeper moisture retention) when combined with HA also opens up new formulation strategies. At IXOM, we prioritise ingredients that deliver both technical performance and marketing relevance. From Concept to Commercialisation with IXOM IXOM assists our customers with access to ingredients, and the ability to support the full product development lifecycle. From early-stage concepting through to formulation, testing, and scale-up, IXOM works with customers to ensure: Performance remains consistent across formats and production conditions Claims are supported by credible, traceable data Products align with evolving consumer and regulatory expectations Snow Mushroom is just one example of how we help brands move from ingredient selection to market-ready innovation. Unlocking the Next Generation of Hydration At IXOM, we see hydration as an ongoing innovation opportunity. Snow Mushroom demonstrates how natural actives can deliver: Proven hydration performance Strong consumer appeal Flexible formulation applications (Results are based on data provided by Imdermalab® under controlled study conditions. Performance may vary depending on formulation and end use.) If you're looking to develop next-generation hydration products that combine scientific credibility with strong commercial positioning, connect with the IXOM Life Sciences team to explore how we can support your next formulation.
Water Treatment
IXOM: Designing and Building Water Treatment Plants in Australia
IXOM: Designing and Building Water Treatment Plants in Australia Water treatment challenges across Australia are becoming more complex. Industrial operators, water authorities and resource companies are managing variable water sources, tighter environmental regulations, and increasing demand for reuse and efficiency. As part of our offering and expertise across the water industry, IXOM designs and builds water and wastewater treatment plants across Australia, delivering bespoke, end-to-end solutions that perform reliably in real operating conditions. What IXOM Does With more than 100 treatment plants delivered since 2001, IXOM combines engineering expertise, chemical capability and local manufacturing to support complex water treatment requirements, from concept through to ongoing operation. We deliver: End-to-end plant solutions (design, manufacture and construction) Treatment systems for potable, industrial, process and recycled water Process optimisation, pilot testing and technical support Integrated chemical supply and treatment programs Containerised water treatment plants Rental WTPs and Chemical Storage and Dosing Systems for quick-deployment Standard chemical dosing and storage systems Cube™: Enclosed IBC storage and dosing Bulle™: Self-bunded tanks Bullet™ CDU: Transportable building for Chemical Dosing Unit Chlorine CDU: Transportable building for Chlorine drums/cylinders storage and dosing Ongoing operations and maintenance (O&M) This integrated model ensures that each plant is designed and delivered as a complete system, aligned from process design through to long-term performance. Designing Water Treatment Plants for Real-World Conditions A water treatment plant is designed to remove contaminants and produce water suitable for discharge, reuse or consumption. In practice, this requires systems that can adapt to changing inputs and operational pressures. IXOM specialises in designing water treatment plants for complex and variable environments, including: Remote or infrastructure-constrained locations Highly variable or difficult feedwater Multi-use requirements (environmental discharge, reuse, potable supply) Industrial and resource sector applications Flexible and modular process design Our experience spans plant capacities from 0.1 ML/d to 140 ML/d, with many systems designed to operate reliably under challenging and changing conditions. From Concept to Operation: A Complete Delivery Model IXOM brings together engineering, manufacturing and operational expertise to deliver water treatment plants across their full lifecycle. Design and engineering: Concept development and process selection Pilot trials and jar testing Detailed engineering and documentation Process optimisation and performance improvement Manufacturing and construction: Australian-based equipment design and fabrication Skid-mounted systems and modular plant design Full construction and commissioning services Operations and ongoing support: Operations and maintenance (O&M) Membrane and consumables management Process optimisation and technical support This approach reduces risk by ensuring all elements of the plant are aligned from the outset. Australian Manufacturing and Delivery Certainty IXOM designs and manufactures the majority of its treatment equipment at its Edwardstown facility in South Australia. This provides: Greater control over quality and performance Shorter lead times compared to offshore alternatives Transparency through design reviews, inspections and factory acceptance testing (FATs) Flexibility to respond to project and operational changes Local manufacturing also enables stronger collaboration with clients throughout delivery, supporting better project outcomes. Integrated Treatment Technologies, Equipment and Chemicals IXOM's capability extends beyond plant design and build. We integrate treatment technologies and equipment with chemical programs to deliver consistent, long-term performance. Our chemical solutions include: Coagulation and flocculation Disinfection and oxidation Odour and corrosion control Membrane cleaning chemicals and antiscalants pH, alkalinity, nutrient and algal control By aligning process, equipment and chemistry, IXOM ensures treatment plants operate as integrated systems rather than disconnected components. Case Study: Mine Water Treatment Plant (New South Wales) A coal mining operation in New South Wales required treatment of mine-affected water from multiple sources, with highly variable quality and strict compliance requirements. Challenge: Water sourced from pits, dams and underground bores Seasonal variation between surface and groundwater Brackish water with high metals, sulphate, hardness and organics Three compliance pathways: environmental discharge (NSW EPA), underground reuse and potable supply (ADWG) Flow variability from 0 to 20 ML/d Long transfer pipelines (up to 2.5 km) Integration with existing mine operations Requirement for future expansion Solution: IXOM delivered a turnkey water treatment plant, including process, civil, mechanical and electrical design and construction. The plant was designed to: Manage highly variable feedwater quality Maintain stable performance across wide flow ranges Support multiple end uses from a single system Enable expansion from 11.5 ML/d to 20 ML/d with minimal disruption Automation and process control were central to ensuring consistent compliance and operational flexibility. Results: The completed system delivers: 20 ML/d WTP Reliable compliance across environmental, operational and potable standards Environmental discharge (~18.5 ML/d) Underground reuse (~1.5 ML/d) Potable supply (~0.1 ML/d) Stable performance under highly variable operating conditions IXOM operated the plant for 5 years continuously, supporting long-term reliability and performance. Why IXOM IXOM is uniquely positioned in the Australian market as a provider that integrates: Water treatment plant design and engineering Local manufacturing and construction Chemical supply and process optimisation Long-term operational support This reduces complexity and risk for clients, ensuring systems are designed to perform in real conditions, not just on paper. IXOM water treatment plants are built to deliver consistent, compliant performance over the long term. Talk to IXOM About Your Next Project If you are planning a water or wastewater treatment plant, or looking to improve an existing system, IXOM can support your project from concept through to operation. Contact the IXOM Watercare team to discuss your requirements.
Chemical Distribution
IXOM Recognised in ICIS Top 100 Chemical Distributors
IXOM Recognised in ICIS Top 100 Chemical Distributors IXOM is a leading chemical manufacturer and distributor across Australia, New Zealand and Asia-Pacific, supporting critical industries with reliable supply, technical expertise and safe operations. This capability has been recognised in the ICIS Top 100 Chemical Distributors, a respected global benchmark of scale, performance and supply chain impact, with IXOM achieving #26 globally and #9 in the Asia Pacific region. What This Recognition Means for Customers IXOM's inclusion in the Top 100 reinforces our ability to solve our customers challenges with: Resilient supply chains – global sourcing combined with local manufacturing, storage and logistics infrastructure Technical expertise – practical, application-focused support across water treatment, ingredients and industrial processes Safety and quality leadership – strong governance, responsible handling and consistent product integrity Regional scale with local delivery – on-the-ground capability across ANZ and Asia-Pacific Delivering Certainty in a Changing Market Chemical distribution continues to evolve as businesses look for partners who can reduce risk, simplify sourcing and maintain continuity across operations. IXOM's integrated model spans sourcing, manufacturing, storage, logistics and technical service, allowing us to deliver solutions that align with how our customers operate. This approach is particularly critical in sectors such as water treatment and food and beverage manufacturing, where reliable input supply and technical assurance directly impact production, compliance and community outcomes. A Trusted Partner Across Industries Recognition in the ICIS Top 100 reflects IXOM's continued investment in infrastructure, capability and expertise, and our focus on building long-term partnerships grounded in reliability, safety and performance. As supply chains become more complex, the need for dependable partners continues to grow, and IXOM delivers that certainty. To learn how we can help solve your challenges across a range of industries, contact us here .
Sustainability
Introducing IXOM’s Water Stewardship Framework
This World Environment Day, we’re proud to launch IXOM’s Water Stewardship Framework - a structured, global approach that defines how we manage water within our operations, share expertise with customers and partners, and contribute to positive water outcomes in the communities where we operate. Why a Water Stewardship Framework IXOM operates across ten countries and supplies critical water treatment solutions to industries that depend on reliable, high quality water, often in water-scarce areas. Many of our sites also operate in water stressed regions, and realities require a responsible and transparent approach to our use of this vital resource. The framework clarifies our role as both a water user and a water enabler. It embeds stewardship into decision making and aligns our actions with environmental, social, and economic outcomes over the long term. “At IXOM, our deep connection to water is reflected not only in the markets we serve but also in the actions we take to benefit society and the environment. Developing our Water Stewardship Framework has been such a rewarding process because it has allowed us to clearly articulate how our activities can protect, improve, and enhance outcomes for both the environment and the communities in which we operate” – Katrina Summersett, Head of Sustainability at IXOM An Outcomes-Focused Approach The framework is built around four focus areas that reflect where IXOM can make the greatest impact: 1. Water Conservation We reduce our water footprint by improving efficiency and limiting reliance on potable water wherever practical. This includes operational optimisation, reuse initiatives, rainwater capture, and sourcing alternative water where fit for purpose. These actions are guided by site level data and prioritised where water scarcity risks are highest. 2. Knowledge Sharing Water stewardship extends beyond our fence line. IXOM applies deep technical expertise in water treatment chemistry and process optimisation to support customers in reducing water use, improving effluent quality, and meeting regulatory requirements. This includes water audits, data driven system design, and collaborative problem solving across complex industrial processes. 3. Community Benefit Access to safe water and healthy waterways is a shared interest. The framework recognises opportunities to improve drinking water quality, reduce harmful discharges, and support safe recreational use of water bodies. Where appropriate, IXOM contributes solutions and partnerships that deliver broader social and cultural benefits. 4. Environmental Benefit We leverage our technical expertise and long-standing industry partnerships to enable environmentally safer operations and outcomes for our customers and suppliers. Where possible, IXOM looks to partner with organisations who support conservation and habitat rehabilitation, and support their safe use of our products to deliver positive environmental outcomes. Ownership Across the Value Chain Water stewardship is a collective responsibility. Everyone at IXOM is accountable, from site operations to strategic planning. Externally, we work with customers, suppliers, regulators, and communities to enable shared outcomes in areas like water conservation, water quality and safety. The framework provides a common reference point for these conversations, grounded in evidence and operational reality. Looking Ahead Through collaboration, innovation, and continuous improvement, IXOM will advance responsible water stewardship and support sustainable access to water for future generations. This framework is our statement of intent as well as a guide for action, reflecting IXOM’s role as a trusted contributor across the water industry. You can view the full framework here .
Ingredients
FiC China 2026: Why Global Ingredient Events Matter to IXOM in Food & Beverage
There’s a sense of scale and momentum that only global trade events can create. At Food Ingredients China (FiC), one of the world’s leading trade events for food, beverage and ingredient innovation, thousands of conversations are happening in parallel, ideas are generated in real time, and the industry is collectively engaging with the same questions: what’s next, what’s changing, and how do we respond. For IXOM, attending FiC China in March 2026 was an invaluable way to understand how ingredient development is happening globally. IXOM is monitoring how innovation, market volatility and supply chain risks are evolving, and identifying opportunities to solve our Life Science and Food & Beverage customers’ challenges. Innovation in Natural Ingredients: From Concept to Capability One of the clearest themes at FiC China this year was innovation in natural ingredients, and how they are increasingly designed to perform consistently and reliably. Across the exhibition, suppliers increasingly focused on: Natural ingredients that deliver functional performance Processing approaches that improve stability, sensory outcomes and shelf life Clean‑label solutions developed with scale and regulatory readiness in mind What stood out was a shift away from ‘ingredient novelty’ towards practical innovation — ingredients developed to work under real manufacturing and market conditions. For IXOM, this distinction is critical, as it’s our role to assess what is commercially viable, technically practical and genuinely valuable for local food, beverage and life science applications. Market Volatility and the Reality of Global Uncertainty FiC exhibitors were having open, pragmatic conversations about growing market volatility. Ongoing geopolitical tensions, including the conflict in the Middle East, continue to place pressure on energy markets, transport routes and raw material availability. For the ingredient sector, this uncertainty is translating into: Cost volatility on key inputs Longer and less predictable lead times Heightened focus on sourcing transparency and risk management By engaging directly with suppliers and markets under real pressure, IXOM can identify risk early, understand how it is evolving, and support customers ahead of disruption rather than responding reactively to local impacts. This proactive engagement enables clearer decision‑making as conditions change, strengthening resilience across ingredient supply and customer planning. Security of Ingredient Supply: A Growing Priority Closely tied to market volatility was a strong emphasis on security of ingredient supply. Many suppliers highlighted active reassessment of: Raw material sourcing strategies Geographic diversification Manufacturing and inventory resilience In today’s environment, dependable access to ingredients can’t be taken for granted. Continuity, consistency and quality are strategic priorities for manufacturers across the food, beverage and life science sectors. As a value‑adding ingredient distributor, IXOM works with our suppliers to understand their supply structures, and with our customers to support informed sourcing and risk‑management decisions. Strengthening Supplier Relationships Through Direct Engagement A key focus for the IXOM team at FiC China was engaging closely with existing suppliers. Meeting in person allows us to move beyond portfolio updates to engage in deeper conversations around: Long‑term innovation pipelines Supply resilience and contingency planning Regional expectations and local market requirements These conversations strengthen alignment, build transparency, and support more effective collaboration. Our strong supplier relationships remain fundamental to IXOM’s ability to deliver dependable ingredient solutions across our Food & Beverage and Life Science portfolios, particularly in times of uncertainty. Identifying New Opportunities in a Changing Landscape FiC China also provided an important platform to engage with potential new suppliers in the context of innovation, volatility and supply security. We focused on partners that demonstrate: Genuine technical capability and application expertise Commitment to quality, traceability and compliance The ability to support consistent, long‑term supply This approach ensures that new ingredients or capabilities introduced into the IXOM portfolio strengthen the value we can deliver to customers, rather than simply expanding range. Looking Ahead FiC China 2026 highlighted the reality that innovation, market volatility and security of supply are deeply connected. IXOM will continue to stay closely connected to developments in natural ingredients, anticipate and respond to market uncertainty, and support our customers and suppliers through informed engagement. By delivering practical, resilient and value‑adding solutions for our Food & Beverage and Life Science customers, IXOM is reinforcing our role as a trusted ingredient partner.
Ingredients
Ingredient Spotlight: Shea Butter
Shea butter has long been valued for its exceptional skin-nourishing properties, and it continues to play a critical role in personal care formulations today. IXOM is the sole supplier of AAK in Australia and New Zealand, bringing world-class shea butter solutions to Australia and New Zealand, backed by technical formulation support, sustainability credentials, and supply chain resilience. Why Shea Butter Remains a Formulation Essential Shea butter is one of the most widely used natural emollients in personal care and is highly valued by both consumers and manufacturers. It is broadly recognised, strongly associated with naturalness, richness and moisturisation, and well positioned to support plant-based credibility. From a composition perspective, shea butter is primarily made up of triglycerides, with a unique content of unsaponifiables. Within this unsaponifiable fraction, triterpene esters are key minor compounds known for their skin-regenerating and protective properties. Shea also has a characteristic fatty acid composition that contributes to its oxidative stability and sensory profile. In cosmetic formulations, this translates into moisturising, conditioning and softening benefits, together with the rich sensory attributes for which shea is well known. At the same time, product quality is judged by consumers through sensory cues such as texture, smell and appearance, which makes consistency critical. Achieving consistent performance with shea therefore depends not only on the ingredient itself, but also on its sourcing, processing quality and formulation fit. This is where AAK and IXOM add value, by combining shea expertise with ingredient quality and formulation know-how to help deliver stable, high-performing products. AAK: Deep Expertise in Shea Butter Innovation AAK has long experience working with shea and developing shea-based emollients for personal care. This includes expertise in processing, combined with application knowledge across a broad range of cosmetic formats. AAK’s shea portfolio has been developed to support different formulation needs, from rich and structured textures to lighter, more fluid formats. In practice, this means helping customers manage key formulation aspects linked to shea, such as crystallization behaviour, texture consistency, graininess, oxidative stability and batch-to-batch performance. Through ingredient design, technical support and formulation guidance, AAK helps enable stable, high-quality shea-based products across both rinse-off and leave-on applications. From African Villages to Global Brands: A Responsible Supply Chain AAK sources shea through two complementary supply models. The first is a fully traceable, segregated model linked directly to the Kolo Nafaso program, where FairWild-certified shea kernels are kept separate throughout the supply chain. The second is a FairWild-certified mass balance model, where certified and non-certified kernels are mixed during production, while the total volume of certified kernels AAK purchases from Kolo Nafaso equals the volume needed to produce the full Personal Care shea-based portfolio. Established in 2009, Kolo Nafaso is AAK’s direct shea sourcing program in West Africa, built on direct trade with individual women and freedom to do business. The program focuses on poverty alleviation and women’s empowerment through direct trade, interest-free microcredits, training and long-term partnership. At the same time, it supports the sustainable management of shea parklands through an agroforestry model with no plantations. FairWild certification now verifies the legal and responsible collection of shea across approximately 400,000 hectares, helping protect biodiversity, support environmental conservation and secure the future of wild shea landscapes. In this way, Kolo Nafaso connects impact on people, planet and biodiversity with documented sourcing and supply chain transparency. “As of 2024, AAK continues to turn its sustainability commitments into real progress—cutting supply-chain emissions, moving closer to deforestation-free palm oil, and expanding plant-based solutions for customers—while also strengthening livelihoods across its value chain, including nearly 250,000 women supported through the Kolo Nafaso program. Together, these efforts show how sustainability is becoming part of everyday decision-making at AAK, from plant to brand.” - Sam Munnagi, Product Manager Health and Personal Care IXOM: Your Local Partner for Shea Butter in ANZ As the exclusive distributor of AAK shea butter in Australia and New Zealand, IXOM provides access to a premium ingredient and an end-to-end partnership. Our local presence means: Warehousing and inventory held close to market Forecast-based stocking to support customer demand Reduced lead times and improved continuity of supply During periods of disruption, IXOM leverages its global network, strong supplier partnerships, and proactive planning to help customers maintain production. We navigate any complexity, so our customers can focus on innovation and growth. Formulation Support That Goes Beyond the Ingredient IXOM works closely with customers at every stage of product development, whether you’re: Starting a new formulation from scratch Improving the performance of an existing shea butter product Resolving challenges related to texture, stability or sensory feel By connecting customers with AAK’s technical expertise and pairing shea butter with IXOM’s broader portfolio of complementary ingredients, we help create smarter, more robust formulations. This collaborative approach reduces development time, improves first-time-right success, and supports smoother scale-up from lab to production. IXOM also helps customers identify opportunities in new growth and trending personal care segments, in turn helping brands to: Expand existing ranges Enter new market segments Build differentiated products using Shea Butter as a hero ingredient “At IXOM, we translate AAK’s world-class lipid technologies into real formulation success for our customers. Our extensive ingredient range, strong technical support, and long-standing customer relationships allow us to deliver complete, innovative solutions that respond to evolving consumer expectations. For AAK, we provide a partner who can elevate their brand, expand their reach, and ensure their ingredients are positioned exactly where they create the most value.” - Caroline Flanagan Portfolio Leader - Health and Personal Care Partner with Confidence By partnering with IXOM and AAK, you gain partners committed to creating successful brands. From sustainable sourcing and technical support to supply chain security and local expertise, IXOM helps brands unlock the full potential of shea butter across today’s most demanding personal care applications. Whether you’re developing a new range or refining an existing formulation, IXOM is here to support you. Connect with us here .
Quality
Food Allergy Management at IXOM Kings Park
Food Allergy Week highlights the impact of food allergies across Australia, where almost two million people are affected. Suppliers and manufacturers have a clear responsibility to reduce allergen risk through the way products are sourced, handled and processed. At our IXOM Kings Park (Keith Harris) site, allergen management is built into every stage of the supply chain, supporting safer outcomes and greater confidence for our customers. Starting at the Source At our Kings Park (Keith Harris) site, we take allergen management seriously, with robust processes designed to prevent the unintentional presence of allergenic products within our manufacturing environment. Our R&D, Regulatory and QA teams carefully review each ingredient against established allergen profiles before being used in product formulation, ensuring every material is assessed for allergen risk before it enters the manufacturing site. We also source and prioritise suppliers and materials with verified allergen information to support safe and consistent manufacturing outcomes. Procurement, R&D, Regulatory and QA work together to assess supplier and material risks, including the potential for cross-contamination, helping ensure that any material introduced does not compromise the site’s allergen status. Our customers can be confident that we have effectively reduced the risk of introducing new or unmanaged allergens into production. Incoming Materials and Verification All ingredients undergo a risk-based assessment before arrival to confirm their allergen status. Where required, we implement targeted sampling plans and testing prior to approval so that every ingredient meets our allergen management requirements. On arrival, ingredients and materials undergo further assessment for potential allergen risks, including the possibility of cross-contamination during transport and handling. This added level of review supports the integrity of our manufacturing processes and helps maintain consistent product safety. We also support customer-specific allergen testing, providing an additional layer of assurance and reinforcing our commitment to quality and transparency, so our customers can have increased confidence in material integrity and product specifications. Controlled Production When production starts, IXOM Kings Park conducts assessment of allergen risk at every stage of the manufacturing process and applies targeted controls to manage each identified risk. Validation and verification activities are built into our systems to help ensure product allergen claims are consistently achieved and maintained. Production runs are strategically planned to minimise allergen risk, with non-allergen and allergen-containing products manufactured in carefully controlled sequences to support safe and efficient operations. Our cleaning processes go beyond standard washdowns. We use procedures that are validated to effectively reduce allergen residues from both direct and indirect food contact areas to acceptable levels. Before production resumes, additional testing and verification are completed to confirm cleaning effectiveness and provide an added layer of assurance. These processes reduce cross-contact risk and enable more consistent product quality. People and Practices Systems are only as effective as the people behind them. IXOM Kings Park’s allergen management is driven by knowledgeable, vigilant teams. Our people are trained to identify allergen risks, follow strict hygiene controls, and adhere to robust workflows designed to prevent cross-contamination. We keep the team accountable through ongoing allergen awareness training, continually strengthening capability and consistency so that our team can deliver reliable, repeatable processes that customers can depend on. Storage and Handling IXOM Kings Park maintains rigorous standards relating to segregation, clear identification and labelling of allergen containing materials. These controls extend across our site, safeguarding integrity and minimising cross-contamination risk during handling, storage and distribution. Meeting Regulatory Requirements Across Australia, New Zealand, Asia and beyond, we manage allergen information and compliance with precision and care. Our Quality, Regulatory, and Product teams work collaboratively to monitor regulatory standards and evolving customer expectations. reviewing and strengthening our systems accordingly. With an effective and consistent allergen management approach IXOM Kings Park is trusted by customers to support audit readiness and multi-market compliance. An End-to-End System, Designed for Customer Confidence Allergen management at IXOM Kings Park (Keith Harris) is part of a system in which each control works together to reduce risk and ensure consistency. Our allergen risk reduction approach is designed to help customers maintain compliance across markets and protect their brands and consumers. We’re proud of the dedication our IXOM Kings Park team brings every day, supporting safer, more reliable outcomes for our customers and the communities they serve.
Surface Coatings
Supporting Surface Coatings at Every Stage of Formulation
With ongoing supply chain issues around the world, IXOM’s broad portfolio and industry-leading supply chain means simple, reliable and consistent access to surface coating formulations for our customers. We work as a single partner across almost the entire formulation, with the technical understanding to see how ingredients behave across varying applications. IXOM is proud to represent many of the leading suppliers around the world, covering almost every ingredient used in surface coating formulations, from resins and dispersants through to specialised performance additives. A Long-Term View in a Precision-Driven Industry The surface coatings industry is constantly evolving, with innovations in formulations being deliberate, careful, and driven by consumer demand and regulatory standards. Across decorative and architectural coatings, metal protection, concrete, waterproofing, or specialised industrial applications, our expert team understands the importance of consistency, repeatability and performance. IXOM's Dieter Svoboda & Carolyn Gin collectively have over 25 years experience in the surface coatings industry. Their long-standing relationships and technical expertise uniquely position IXOM to understand specific formulation needs and practical application requirements, helping innovation move faster for our customers without introducing unnecessary risk. Polyaspartics: A Clear Example of Meaningful Innovation Over the years, one of the most notable innovations Dieter has seen is the rise of polyaspartic technologies. In applications such as concrete and driveway coatings, epoxy resins have traditionally been the go-to solution. But epoxy isn't UV stabilised, which means yellowing over time has always been a major limitation in exposed environments. Polyaspartics offer improved UV stability and faster cure times, and have opened the door to longer-lasting, higher-performance coatings in applications where appearance and durability matter. It's a strong example of how the industyr deliberately evolves and innovates to solve real problems with smarter chemistry. Moving Toward Safer, More Sustainable Formulations Across the market, there's a growing move toward water-based solutions, including water-based isocyanates, as manufacturers respond to safety considerations and environmental concerns. Both consumers and regulators are looking to move away from traditional solvent-based systems and formulators are under pressure to deliver safer products without compromising performance. Another example is the use of high-solids acrylic resins, such as those from our partner Lubrizol. With higher solids content, customers can achieve the same coverage using less product. Several companies are already trialling these solutions, seeing benefits not only in performance but also in efficiency and sustainability. IXOM is actively working with customers to promote and support these transitions, helping bridge the gap between emerging technologies and real-world application requirements. Behind Every Coating is Deep Formulation Science What often gets overlooked is just how much sciencec sits behind even the most familiar products. Formulating coatings is about balancing performance, appearance, application method, durability, regulatory compliance and cost. "When most people pick up a tin of paint from Bunnings, they see colour, finish and durability. What they don't see is the incredibly exacting and specific formulation behind it, or the constant innovation required to meet rising performance, safety and environmental expectations." – Dieter IXOM supports our customers to meet these rising expectations with deep formulation knowledge and access to world-class ingredients. Supply Chain Strength that Supports Innovation With bulk shipping capabilities and a dedicated sourcing team in China, IXOM can support customers at every scale, from bulk volumes through to unique or specialised requirements. If a product isn't immediately at hand, our global supply chain allows us to source it quickly and reliably. That flexibility helps our customers move from trial to commercialisation with confidence, knowing our supply is reliable, consistent, and backed by over 100 years' experience. Continuing the Conversation IXOM will be attending the SCAA Conference alongside a number of our key suppliers, supporting our customers' challenges and delivering the next generation of surface coatings. To learn more about how IXOM supports surface coatings formulators across decorative, industrial and protective applications, connect with our team here or visit us at the Australian Coatings Show on the 27th and 28th May.
Essential Oils
Inside Australia’s Essential Oils Industry: A Conversation with Erika Reeves, Portfolio Lead at IXOM
Few people have shaped the Australian essential oils industry quite like Erika Reeves , IXOM’s Portfolio Lead for Essential Oils. With nearly three decades of experience in sourcing, quality assurance, and product development, Erika brings a deep technical and commercial understanding that directly benefits IXOM customers. We sat down with her to discuss her work, her long involvement with IFEAT, and her incredible efforts coordinating IFEAT’s 2026 Study Tour. Erika, tell us about your role at IXOM. I lead IXOM’s essential oils portfolio within the Commercial NPI and NPD team. We manage everything from sourcing raw materials from growers around the world, to developing finished products—like our recently launched serum range—for customers who sell into the beauty and wellness market. My role sits at the intersection of commercial and technical. I work closely with producers, oversee product development, and am responsible for technical quality sign off. That means verifying that what we buy is exactly what we think we’re buying, an area where IXOM truly differentiates itself. Not many suppliers go to the level of validation and traceability that we do. How did your involvement with IFEAT begin? I’ve been attending IFEAT for around 28 years. Over that time, I’ve built long standing relationships across the global essential oils community—many of us quite literally grew up in the industry together. This year, IFEAT invited me to lead the Australia Study Tour. IXOM is one of the most recognised essential oil brands in the region, and I’ve worked with so many growers, distillers, and producers across the country that it felt like a natural fit. It’s incredibly rewarding to be recognised not just for longevity, but for contributing to the industry in meaningful ways. I’m a naturally outgoing person, and I’ve always believed that relationships are at the heart of this work. IFEAT has given me a sense of family, and I’m honoured to help showcase our industry. What can participants expect from the study tour? We started on the Gold Coast on 28 February and spent three days in northern NSW, starting off by visiting a lemon myrtle producer, exploring native ingredients like finger lime and touring essential oil producers specialising in tea tree, honey myrtle, and other native botanicals. We then visited Southern Cross University to look at tea tree clonal programs focused on consistent quality, followed by a tour of Main Camp, Australia’s largest tea tree plantation. From there we flew to Adelaide to explore sandalwood and buddawood production at Wild Woods and travelled to GR Davis, a key eucalyptus producer. We finished in Tasmania, visiting peppermint, parsley, and fennel farms and observing harvest and distillation where possible. One highlight is seeing boronia, which is grown only in Tasmania. Participants were able to get a rare look at both the crop and the solvent extraction process. What are you most excited to showcase? Australia’s essential oil industry is incredibly diverse. Many people only associate us with tea tree or sandalwood, but we produce so much more. Boronia is a perfect example, and most people have never seen it growing in the field. I’m excited to share the passion, innovation, and technical expertise behind these products. There’s a real commitment from growers and producers to quality and sustainability, and it's something I love shining a light on. Want to explore Australian botanicals or learn more about our essential oils portfolio? Our team is always happy to share knowledge, support product development, or discuss new opportunities in native Australian oils. Reach out to us any time here .
Safety
Road Safety Through Preparation and Planning
During National Road Safety Week, we’re proud to spotlight how safety is built into the way IXOM plans and executes every trip, before the journey begins. Whether travelling between sites or visiting regional customers in remote areas, the risk profile of road travel changes constantly. Managing risk comes down to preparation, clarity of responsibility, and ensuring drivers have both the authority and the systems to make safe decisions before and during a journey. Pre-Trip Inspection: Safety by Design The foundation of IXOM’s road safety framework is the pre-trip inspection. Every vehicle used for work must be checked for safety and compliance before travel begins, whether it is a Tool of Trade vehicle, car allowance vehicle, a private vehicle or hired vehicle. This responsibility sits with the driver and is supported by clear standards that bring potential issues to the surface early. Pre-trip inspections focus on the fundamentals that directly affect safety: Tyre condition and tread depth Headlights, indicators and brake lights Windscreen integrity and wiper functionality Valid registration Absence of visible defects No evidence of oil, fuel or coolant leaks In the past 12 months, 1,472 pre trip inspections have been completed across IXOM. Outcomes have included arranging tyre replacements when minimum tread depth is reached, repairing damage to windscreens and replacing first aid kits in vehicles. Training that Goes Beyond Minimum Standards All drivers complete required Level 1 Behind the Wheel training across Australia and New Zealand, supported by additional online awareness modules covering critical areas such as tyres and braking systems. Behind the Wheel driver training translates theory into practical applications, allowing drivers to develop safer behaviours in their own vehicles under real conditions. The objective is consistency, ensuring everyone who drives for work has the same understanding of risk, responsibility and control. Journey Management: Planning for the Unknown For longer or higher risk journeys, IXOM applies an additional layer of protection through Journey Management Plans (JMPs). A JMP is required before: Travelling more than 400 kilometres or more than four hours one way Travelling into remote areas with unreliable communications Driving during hours when the worker would normally be asleep In the past 12 months, 51 Journey Management Plans have been completed. Each plan considers the full journey – not just the destination – and includes: Vehicle readiness through mandatory pre-trip inspection Equipment availability, such as mobile phones, water, fuel, first aid kits and tyre-changing equipment Fitness to drive, including fatigue management, adequate sleep in the previous 48 hours, and ensuring drivers are not operating vehicles after 16 hours spent awake Journey planning, including route selection, avoiding inclement weather, higher risk roads or intersections, and minimising in vehicle distractions Drivers know where they are going, where they will stop, when they will rest, and how they will stay connected. Other stakeholders know where the driver is and when to expect them. This approach allows our team to travel confidently from metropolitan areas through to remote outback regions, without compromising safety. Safety Reinforced Through Experience IXOM reinforces our road safety approach through drive-alongs, regular reviews of Journey Management Plans, and ongoing engagement with drivers. These touchpoints ensure standards remain practical and effective in real-world conditions. They also result in adjustments that improve outcomes, such as booking accommodation to manage fatigue or changing travel plans when conditions change. Deliberate Decisions and Reliability During National Road Safety Week IXOM reflects on the fact that safe outcomes result from deliberate and disciplined decisions made before, during and after a journey. This approach underpins how we serve our customers. When journeys are well-planned, fatigue is managed and vehicles are fit for purpose, our people arrive safely, on time and ready to operate, translating into fewer interruptions, more dependable service and stronger continuity for customer operations – particularly in remote, regional or time critical environments. By managing road risk with the same rigour and framework-driven approach we apply across all our operations, IXOM ensures safety, reliability and customer outcomes move together.
Ingredients
An Apple for Every Palate: Exploring the Flavours Consumers Love Most
When it comes to apples, flavour is everything. Crisp or tender, sweet or tangy, bright or mellow—each apple variety brings its own personality to the palate. For end-consumers, apples can represent familiarity, preference and emotional connection. For manufacturers and product developers, understanding why certain apple profiles resonate is essential to creating successful products. Understanding what consumers value in apple flavour allows manufacturers to translate preference into commercially viable product development. At IXOM Flavours & Fragrances, we support this process by linking consumer preferences and varietal insights with flavour development, ingredient sourcing and technical support to help bring apple‑led concepts into commercial reality. Orchard Insight and Flavour Development Apple flavours reach across key sensory dimensions: Sweetness – from delicate and honeyed to rich and candy‑like Acidity – bright and mouth‑watering versus soft and rounded Aroma and texture cues – green, floral, fruity or cooked notes that define character Consumer preferences consistently point to balance; the apple flavours that resonate most feel fresh and juicy, with sweetness and acidity working together. These same principles guide the development of apple flavour solutions that perform reliably across different applications. Popular Apple Varietals as Flavour Development References Apple provides a highly recognisable flavour framework, making it a valuable reference point in development. Each variety highlights a distinct balance of sweetness, acidity and aroma, which can be translated into targeted flavour profiles depending on the application. At IXOM, we use these varietal cues to guide formulation—helping determine how a flavour should perform, with balance, intensity and structure adjusted to suit different applications and product requirements. To explore this in practice, we’ve grouped these varietal characteristics into distinct flavour directions—demonstrating how apple profiles can be adapted to suit different applications and development outcomes. Bright, acidic and refreshing profiles (Granny Smith, Pink Lady®) These varietals highlight freshness, acidity and crispness. In development at IXOM: These profiles are used to build lift and top notes within a formulation, helping flavours cut through and deliver a clean, refreshing finish—particularly in beverages or functional applications. Flavour cues: green apple, citrus lift, sharp acidity Balanced, all-round apple profiles (Royal Gala, Jazz™) These sit between sweetness and acidity, delivering familiar, widely appealing apple flavour. In development at IXOM: These profiles act as a foundation for broad consumer appeal, where balance is critical and flavours need to perform consistently across multiple applications. Flavour cues: sweet apple flesh, light acidity, crisp freshness Sweet, full-bodied and indulgent profiles (Fuji, Envy™) These varietals emphasise sweetness, softness and mouthfeel, creating richer and more rounded apple expressions. In development at IXOM: These profiles are used to build body and depth within a formulation, supporting more indulgent applications where sweetness, mouthfeel and a lingering finish are key. Flavour cues: ripe apple, soft sweetness, smooth mouthfeel A Fruit that Continues to Inspire From the sharp clarity of Granny Smith to the indulgent sweetness of Fuji and Envy™, apples remain one of the most versatile and enduring flavour profiles. At IXOM Flavours & Fragrances, we partner with manufacturers to transform apple inspiration into reliable, high‑performing flavour solutions. Through flavour development, ingredient expertise and technical support, we help ensure apple‑led products consistently deliver the taste experiences consumers love. For further information on apple flavour solutions, ingredient options or development support, please reach out to us here .
Supply Chain
IXOM Insights: Engineering Resilient Warehousing and Freight Networks
Resilient supply chains are the result of deliberate choices about partners, standards, data and people, made over time and tested repeatedly. IXOM’s warehousing and packaged freight network across Australia and New Zealand has been engineered to operate through uncertainty as a base case, drawing on our experience navigating disruptions from droughts and demand volatility to fuel instability and global disruption. This article draws on insights from Michael Sincich, National Warehouse and Packaged Distribution Manager, and Imtiaz Khan, Supply Chain Manager NZ, to outline how IXOM designs and operates our warehousing and packaged freight network for optimum performances when conditions are most challenging. Safety as the governing framework At IXOM safety enables performance, underpinning every aspect of how our warehousing and packaged freight network is designed, governed and operated. “A lot of people see safety compliance as an obstacle. But for IXOM, it’s our competitive advantage – it’s what we do best. It’s built into everything we do and we never compromise on it.” – Michael Sincich That expectation applies consistently across Australia and New Zealand, extending beyond IXOM-operated sites to carriers, warehouses and logistics partners. By setting non-negotiable standards upfront, and maintaining them regardless of operating conditions, IXOM reduces the likelihood of disruption, improves recovery when incidents occur, and ensures the network operates predictably under pressure. Partner selection as a strategic control Establishing clear standards allows IXOM to select partners strategically rather than on a transactional basis. IXOM works with a defined group of long-standing logistics and warehousing partners selected for alignment on safety, performance and sustainability. The long-standing nature of these relationships allows for flexibility and capacity when market conditions change. “Our carrier relationships give us the ability to purchase dedicated assets or increase transport capacity quite quickly. That’s critical when we’re dealing with uncertain market demands – like drought, demand spikes, supply shocks, and everything in between.” – Imtiaz Khan ANZ network, deliberately constructed IXOM operates a comprehensive warehousing and packaged freight network across Australia and New Zealand, executed locally but aligned by shared standards, controls and operating discipline. In Australia, the network spans more than 40 carriers and 70 stock point locations, combining IXOM-owned facilities with third‑party warehouses distributed across the country. Multiple locations and operating options reduce reliance on any single site and allow the network to flex as conditions change. In New Zealand, IXOM works through a deeply integrated third-party warehousing and freight model, supported by 26 stocking points, up to 12 carriers and two particularly long-standing partnerships. These operations are supported by global scale, structured to respond to local operational realities and function cohesively across Australia and New Zealand. Built to perform under disruption The resilience of the network becomes most evident during periods of disruption, when flexibility, capacity and experience matter most. “IXOM is a tier-one provider, which makes us a more sustainable partner through times of uncertainty. While you might be dealing locally, you’ve got the backing of a global industry leader who can leverage their long-standing relationships and robust supply chain” – Michael Sincich That backing translates into optionality, even during crisis. Data-driven, not reactive Execution at scale depends on foresight as much as physical capacity. Across the network, warehousing and transport decisions are supported by data, dashboards and shared visibility with customers. This includes insight into customer tank capacity and usage patterns, allowing IXOM to anticipate demand and plan deliveries before pressure is placed on transport assets, storage or production. The network is designed to remain ahead of volatility rather than respond to it. Experience that compounds over time Processes and systems matter, but resilience ultimately relies on people. Across ANZ, IXOM’s supply chain teams bring experience shaped by successive disruption events. “Our teams learned together through COVID, through the Ukraine war and fuel crises. We draw on that experience to help us respond to today’s challenges – we’ve re-enacted our established crisis processes, we anticipate challenges, and our experience has taught us that communication matters, so we proactively share each step of the journey.” – Imtiaz Khan Built over decades The flexibility of IXOM’s warehousing and packaged freight network is inseparable from how it has been built. “Our supply chain hasn’t been created overnight. It’s been built over decades. It’s stood the test of time, it’s been challenged repeatedly, and it’s continually reviewed and optimised through every event.” – Michael Sincich Our longevity is underpinned by consistency in standards, safety and partnerships, influencing the way the network operates every day. IXOM continues to invest in the people, infrastructure and governance required to operate safely and reliably across conditions and cycles. To learn more about IXOM’s approach to supply chain resilience across Australia and New Zealand, and how we can help solve your challenges, click here .
Mining
Supporting a New Mining Operation in Western Australia
As a long-standing supplier of critical chemical reagents in Western Australia, IXOM has been supporting a new mining operation in a highly remote location as it transitioned from project start up through to steady-state operation. Particularly in remote environments, mining operations rely on practical expertise on the ground, disciplined handling of dangerous goods, and logistics planning that balances safety, efficiency, and environmental responsibility. A focus on operational continuity When the operation commenced, the site was still developing the infrastructure to receive bulk chemical deliveries. To ensure continuity during this phase, IXOM worked closely with the customer to supply via intermediate bulk containers (IBCs), allowing the plant to operate without delay. For over 18 months, IXOM’s Kalgoorlie team managed this interim supply model, coordinating regular collections with the customer. While effective, IBC-based supply is inherently more labour intensive for customers and creates additional handling and packaging disposal requirements. As the plant progressed and permanent bulk handling facilities were completed, both parties aligned on the next stage: transitioning to bulk delivery using re usable ISOtainers. A planned transition to bulk delivery “Business as usual for us is always about looking for efficiencies without compromising safety,” says Barry Dixon, Site Manager – Kalgoorlie. The move to ISOtainers supports: Reduced handling and waste compared to IBCs Improved onsite efficiency within the chemical circuit Reusable assets aligned with environmental objectives IXOM has invested in additional ISOtainer assets to support this transition, reinforcing our long-term partnership approach with customers operating in remote locations. Initial bulk deliveries have now commenced, with flexibility maintained to manage a mixed delivery model as site requirements continue to evolve. Logistics in remote Western Australia Supplying hazardous materials to remote mining operations brings its own complexity. Distances are significant, delivery windows are tightly managed, and compliance requirements are stringent. Each delivery involves: Long distance transport over multiple days Fitness for work protocols and driver fatigue management Dangerous goods documentation and site access compliance Close coordination between iXOM, carriers and the customer “Managing the logistics of a triple configuration, let alone the paperwork, takes deep knowledge and strong relationships,” says Tanya Dening, Portfolio Leader – Mining and Metals. “Our Kalgoorlie team did an incredible job working with the carrier and the customer to deliver this safely and efficiently.” By leveraging IXOM’s established relationships, deliveries were consolidated into a highly efficient configuration. This reduced fuel usage per unit delivered and helped manage freight cost pressures without introducing additional risk. Quiet capability, proven outcomes This transition applies IXOM's existing expertise to help a customer move from early-stage operations to a more efficient, stable and environmentally responsible supply model. IXOM’s capability in dangerous goods handling, bulk chemical logistics and remote supply chains has been built over decades. Much of that capability sits with teams like those in Kalgoorlie, working every day to ensure product arrives safely, reliably and without disruption. “We don’t chase complexity for its own sake,” says Barry. “We work with customers to find the right balance between safety, efficiency and environmental responsibility.” IXOM continues to support mining customers across the full lifecycle of their operations with people on the ground who understand the realities and challenges of remote supply.
Ingredients
What Tiramisu Reveals About Flavour Development
At IXOM, our flavour team have deep experience in creating the balance between technical application, formulation behaviour, and flavours that consumers love. Our expertise is in using familiar flavours to help drive innovation. We understand how a flavour profile behaves across applications, processing conditions, and scale, and how it can be adapted without losing intent. Classic profiles like tiramisu provide a useful lens for this work. Familiar Profiles as Development Tools Tiramisu is a classic for a reason – it finds the perfect balance of flavours: coffee, cocoa, creaminess, and sweetness, with each playing a defined, equal role. That balance makes it a valuable reference point in development conversations. Our IXOM team use familiar profiles like tiramisu as tools to explore: How balance is constructed How intensity is controlled How performance shifts under different conditions Having this shared reference point helps align everyone, from R&D teams to product managers, allowing the process to move into more practical next steps: Performance in the intended application matrix Behaviour under heat, shear, or shelf life Aroma release across formats Flexibility to adapt for different markets or production requirements Achieving Balance is a Skill In flavour development, complexity arises in execution. A single profile can behave very differently depending on formulation context, processing parameters, and regulatory or commercial constraints. What seems balanced at bench scale may not be at production scale. What works in one application may require adjustment in another. At IXOM, development is built around anticipating and managing these variables. Balance is tested, adjusted, and maintained at each step of the production process through deliberate formulation choices. Exploring Variation Within the Familiar To explore balance in practice, we’ve taken two of many possible development directions, using tiramisu as a familiar reference point to demonstrate how flavour profiles can be adapted to meet different application and customer requirements. Cozy, spiced caramel biscuit tiramisu This expression leans into warmth and comfort, layering caramelised biscuit richness with gentle aromatic spices. The result is a familiar, rounded, and indulgent profile, with emphasis on depth and mouthfeel. Fruity, refreshing limoncello-style tiramisu In contrast, this direction explores brightness and lift. Zesty lemon notes bring freshness and vibrancy to the creamy base, shifting the overall perception while retaining the structural balance that characterises tiramisu. Two distinct moods. Two different profile expressions. Both built on the same classic foundation. Exercises like this allow us to examine how balance, intensity, and structure can be reinterpreted to suit different concepts, applications, and positioning needs, without losing control of performance. Development as a Technical, Collaborative Process Effective flavour development is iterative and collaborative, evolving as a product moves from concept toward commercial reality. Led by Susan MacDonald, Portfolio Leader for Flavours & Fragrances, the IXOM team works closely with customers across stages of development, recognising that requirements change under testing. “A familiar profile gives you a starting point, but development is about understanding how that profile behaves as conditions change, and knowing where to adjust without compromising balance.” We pride ourselves on consistent performance, which depends on technical oversight, portfolio flexibility, and the ability to respond as those changes occur. Iterations are necessary to achieve the best possible outcome. From Concept Through to Commercialisation From early concept exploration, through formulation refinement, application testing, and scale-up, we focus on how flavours perform under real-world conditions. IXOM partners with our customers to provide full support as projects progress. If you’re refining an existing formulation, adapting a familiar profile for a new application, or exploring how a classic flavour can be reinterpreted within different parameters, reach out to our IXOM team here to learn how we can support your flavour challenges.
Safety
A Full-Circle Approach to Safety: How IXOM Is Raising the Bar for Industry
When Simon Farrar joined IXOM as Head of Safety, Health & Major Accident Risk, it felt less like a new chapter and more like a return home, albeit with a different perspective. A chemical engineer by background, Simon began his career in the building where IXOM’s head office is today, and where we once operated under ICI and later Orica. He spent more than 20 years working across the chemicals sector before stepping into regulatory leadership roles at WorkSafe Victoria and Safe Transport Victoria, where he oversaw major hazard facility, dangerous goods and maritime, bus and taxi regulation across the state. Now at IXOM a decade later, after viewing the industry from both sides he has a unique vantage point. “Coming back to IXOM really does feel like coming home, but with a very different perspective around what communities expect from us in how we operate.” His perspective is now helping shape how we continue to lead on safety, both internally as well as across the industries we serve. Seeing IXOM with fresh eyes IXOM has grown significantly, effectively doubling in size over the past decade. More importantly, it has diversified beyond its original core, expanding into new industries, technologies and solutions. “IXOM isn’t just manufacturing and sending product to customers anymore,” Simon explains. “We’re now a true end-to-end solutions provider. We source globally, support complex supply chains and work directly with customers to solve real operational challenges.” That evolution has elevated IXOM’s longstanding focus on customers. “The customer focus has always been there, but what’s different now is how deeply that focus runs, understanding customer challenges and partnering with them to meet needs safely and reliably.” The next generation of safety thinking Arriving at IXOM, Simon encountered a mix of familiar faces and new talent, a blend that really impressed him. While experienced people anchor the organisation’s systems and standards, a wave of new skills and perspectives is helping to drive innovation. Investment in onboarding, training and capability building has created momentum that is critical for long-term safety leadership. “We’ve got well established processes and systems, but it’s the fresh eyes coming in that help us keep pushing forward - not just to meet standards, but lift them.” That mindset applies equally to how IXOM views safety today. Traditional occupational health remains fundamental, but there is now a stronger emphasis on psychological safety and mental health, reflecting a broader industry focus on what it means to keep people safe, supported and engaged at work. Safety under pressure: systems that stand up in uncertainty For IXOM, periods of disruption, including the COVID pandemic, reinforced the strength of our approach. “Safety isn’t something we compromise on when the world gets difficult, it’s exactly when we rely on it most.” IXOM uses embedded processes such as management of change frameworks, supplier assessment protocols and crisis response systems. These aren’t documents that sit on shelves, they’re lived and understood by people across the organisation. “Our people know the processes, know when to enact them, and trust them. That confidence only comes from having systems that are practical, tested and genuinely fit for purpose. It means we can continue to deliver products and solutions safely in times of change and adversity” Trusted to handle the complex At its core, IXOM operates in environments where complexity, risk and compliance are nonnegotiable realities. The ability to manage novel challenges safely comes down to a culture where our people and systems come together to find safe solutions. “Complex problems require capable, highly skilled technical people who are supported by strong systems and a culture that won’t take shortcuts,” Simon says. “That’s where IXOM really excels.” As IXOM continues to grow into new industries and solutions, that same commitment to learning, investment and safety leadership remains fundamental. Why IXOM, and why now What drew Simon to IXOM was opportunity. His mandate centres on simplifying and modernising our risk management framework, tailoring systems to IXOM’s current scale, complexity and ambition, and reimagining operational safety, health and environment (SH&E) training. “It’s about focusing on the things that really matter: the controls and practices that actually keep our people, customers and communities safe. It’s rare to see organisations commit to optimising safety systems and not just adding layers, but making them clearer, more targeted and more effective.” Simon’s regulatory experience plays a key role, bringing an external lens to internal decision-making and helping IXOM have a clear view of community expectations. Lifting standards beyond IXOM For Simon, safety leadership doesn’t stop at the factory gate or office door. IXOM has long been involved in initiatives that uplift standards across industry, from earlier programs such as CoDe through to more recent projects like BIGINS. We also work directly with customers, providing training in safe handling, product use and operational best practice. “We feel our collective safety experience across many years and many activities continues to provide long term benefit to our customers. When customers operate more safely, the whole industry benefits.” Interested in how IXOM approaches safety in complex operations? Connect with us here .
Ingredients
How Pectin is Transforming Food Innovation
As consumer expectations shift toward reduced sugar and fat, and more plant forward nutrition, manufacturers are being challenged to deliver healthier products without compromising taste, texture or processing performance. Among the ingredients enabling this shift, pectin stands out. Naturally derived from fruit, pectin offers high functional performance across multiple food categories including dairy, beverages, confectionery, fruit spreads and bakery. The dsm-firmenich pectin portfolio, supplied and supported locally by IXOM, is helping manufacturers across Australia and New Zealand create better, more nutritious foods at scale. Why Pectin Matters Right Now Pectin is a natural plant-derived hydrocolloid that functions as a texturiser, stabiliser and gelling agent. Its ability to control viscosity, build mouthfeel, prevent syneresis and enhance stability makes it indispensable in categories where texture drives product success. dsm-firmenich produces worldclass pectins in facilities certified to FSSC22000, ISO9001, HACCP, Non-GMO, Halal and Kosher standards, giving manufacturers confidence in product quality and global compliance. Their production is backed by robust application and analytical support, including pilot-scale extraction, UHT testing, rheology, and specialised category expertise. This ensures performance remains consistent across different formulations, pH levels, solids content and processing conditions. For brands reformulating toward healthier or more functional products, pectin offers a versatile, consumer friendly solution that performs in both traditional and emerging food applications. High Impact Applications for Pectin 1. Dairy & Dairy Alternatives Pectin brings multiple benefits to dairy and plant based dairy formulations: Builds structure in set and stirred yoghurts Enhances mouthfeel in low-fat formulations Controls syneresis (whey separation) Protects proteins in acidified milk drinks Maintains stability through heat treatment and shelf life Nutrition advantage: Pectin enables reduced fat or high protein dairy options without compromising creaminess or texture. 2. Beverages, Including Acidified Dairy Drinks In drinking yoghurt and directly acidified milk drinks, pectin is essential for: Preventing protein aggregation Maintaining a clean pour and uniform texture Delivering a light, appealing mouthfeel Ensuring stability during heat and mechanical processing Nutrition advantage: Supports stable, low-fat and fruit-forward beverages, including ambient formats. 3. Confectionery & Gummies Texture sells in confectionery, and pectin gives manufacturers precise control over it. dsm-firmenich’s buffered and nonbuffered pectins allow producers to tune products for: Soft, firm, elastic or brittle textures Faster, more consistent setting Better flavour release Heat stability and reduced stickiness Nutrition advantage: Ideal for plant based, reduced sugar, or gelatine-free product development. 4. Fruit Preserves & Spreads For jams, marmalades and modern lower sugar spreads, pectin helps manufacturers achieve: Consistent gel formation Target textures (rapid, medium or slow set) Improved tolerance to pH and solids variability Thermoreversibility in LMA pectins for rework flexibility Nutrition advantage: Supports lower sugar fruit products with appealing spreadability and shine. 5. Bakery Fillings & Bake Stable Applications Pectin is highly effective in bakery environments, helping producers achieve: Bake stability during high temperature processing Controlled viscosity for easy depositing Syneresis control Attractive glossy surfaces Consistent bite in baked or post bake fillings Nutrition advantage: Supports pastries, bars and fruit-based inclusions with reliable moisture control and consistent texture. Choosing the Right Pectin for the Job dsm-firmenich offers HM, HMA and LMA pectins tailored to both application and processing needs. Examples include: APC 200Y / 201Y for stirred and set yoghurt APC 145 / 147 for ambient yoghurt drinks and acidified milk beverages APC 104 / 105 / 185 / 167B for gummies and jellies with specific textures and set temperatures APA/APC 102–230 and APC 300 FB for jams, fruit fillings and highspeed lines With access to standard recipes and samples, IXOM helps manufacturers move efficiently from benchtop trial to full scale production. Why Partner with IXOM At IXOM, we offer more than access to dsm-firmenich’s premium pectin portfolio. We provide: Local formulation support Our technical specialists help optimise grade choice, dosage, pH, solids, calcium levels, homogenisation and heat profiles—ensuring your product performs exactly as intended. Faster time to market With locally available samples, standard formulations and testing support, we help derisk reformulation and speed up development timelines. A trusted supply chain As dsm-firmenich’s distribution partner, IXOM offers reliable supply and expert guidance across Australia and New Zealand. The IXOM team is ready to help you design, test and scale your next nutrition-forward product. Reach out to the team here .
Supply Chain
IXOM’s Bulk Shipping and Terminal Network is Built for Change
In chemical supply chains, disruption rarely arrives with warning. Port congestion, weather events, geopolitical shifts, or sudden demand changes can alter conditions mid voyage. According to Aaron Kingshott, maintaining continuity in the face of disruption comes down to knowing when to exercise control, when to be flexible, and having the confidence to make decisions as circumstances change. IXOM's bulk liquid shipping capability functions as an adaptive network; our strength is in how our bulk shipping lanes, terminal positions and people work together as an integrated system. Control by Design, Not by Exception The foundational principle of IXOM’s bulk liquid supply chain is that we retain decision making authority at every critical point in the journey. By operating under contracts of affreightment and permanent charters, IXOM maintains control over vessel deployment rather than relying on spot market availability. Our control extends onshore with a portfolio of strategically positioned terminals across Australia and New Zealand. This allows our shipping and terminal assets to operate as a single system, an alignment that decisions to be made dynamically before a vessel loads, while it is at sea, or even as conditions change mid voyage. “Our strength is having control across shipping and land-based assets. That gives us complete decision-making ability when conditions change.” Inventory Confidence Across Geography Security of supply doesn't end at the wharf. For IXOM, bulk shipping and land-based assets operate together to ensure product availability where it is needed. Our terminal positions are geographically distributed to give IXOM the flexibility to adjust inventory levels by moving product between states, and our container shipping networks can supplement bulk shipping where required. This creates multiple pathways to meet demand, particularly in periods of uncertainty or constrained port access. The result is a supply chain that can rebalance itself geographically, reinforcing in state supply even when international or interstate conditions shift. Optionality as an Operational Capability Optionality is often discussed as a theoretical benefit. In practice, it is embedded into how IXOM plans and executes our supply arrangements to provide flexibility. “Even if life changes after a voyage has commenced, we have enough space and flexibility at our terminals to manage different discharge points.” Because vessels and terminals are managed as a connected network, IXOM can: Adjust volumes during a voyage Change port rotations Bring shipments forward or delay them Redirect discharge points using available shore storage Resilence Tested Under Pressure IXOM imports more bulk chemicals than any other organisation in the industry, a scale that has been tested repeatedly in recent years. From COVID related disruptions to widespread port congestion, the network has been optimised to perform under challenging conditions. The resilience enabled by our suite of deployable options is backed by a capable team with experience in deciding the right course of action as events unfold. “You need a variety of options you can deploy at any one time, and you need a team that knows what will work for that particular challenge.” This depth of experience has also seen IXOM extend support beyond our own customers, assisting the whole industry when supply chains have tightened. Trust Built on Standards and Governance IXOM's operational flexibility is matched by rigorous standards. We use size and ship approved vessels that meet the highest standards in the market, supported by well trained crews with expertise in chemcial handling. Terminals operate under strict safety, health, and environmental frameworks consistent with leading industry expectations. This combination of governance and operational performance has seen IXOM’s shipping portfolio recognised as best in class, trusted by other major organisations operating in complex, regulated environments. Continuity in an Uncertain World “It’s about surety of supply in difficult times. Having options, and knowing how to use them, is what keeps supply moving.” At its core, IXOM’s bulk shipping and terminal portfolio is designed around one outcome: ensuring continuity of supply for our customers. By maintaining control over vessels, terminals, inventory, and decision making, and by planning for unknown events, IXOM’s supply chain is able to operate through disruption to Solve Customers' Challenges. Start the Right Supply Chain Conversation For organisations operating in critical or variable supply environments, the question is not whether disruption will occur, but how prepared your supply chain is when it does. Engage with the IXOM team here to explore how optionality, asset control, and experienced decision making can strengthen your own supply chain resilience.
Supply Chain
IXOM Insights: Building Resilient Chemical Supply Chains through Global Uncertainty
Due to conflict in the Middle East, global supply chains are once again operating through another period of uncertainty. Routes shift, capacity fluctuates, and decisions that once felt routine now carry more risk. For chemical supply chains - where safety, compliance, and continuity are nonnegotiable—the lesson is familiar: resilience has to be designed in, not added later. At IXOM, our approach to sea freight and bulk shipping has been shaped by this reality. It’s grounded in network breadth, operational optionality, and deep dangerous goods expertise. The outcome has been continuity for customers through events that disrupted much of the market. “We have a well-established, resilient supply chain that has been able to stand the test of time through numerous black swan events.” — Aaron Kingshott, Head of Sea Freight & Bulk Shipping, IXOM Designing for Resilience Many supply chains are optimised for predictability. That model breaks down when conditions change quickly. Our focus has been to build optionality into the system so that we can adapt at short notice. Multiple carriers across multiple trade lanes: We don’t rely on a single carrier or route. This gives us genuine switching capacity when disruptions occur. Short-cycle management: We make frequent, data-informed adjustments rather than large, infrequent bets. That cadence allows us to respond to changing availability, transit times, and port conditions. Access to allocation and space: Because we operate at scale, we can access allocation and space across a variety of carriers and networks when it’s needed—often at short notice. The practical effect of these choices is resilience. When adverse events arise, we can move volume across alternative lanes and partners to keep cargo moving. Scale with Purpose Operating across nearly 400 port combinations globally gives us reach and flexibility. Our network is particularly strong across Northeast Asia and Southeast Asia , where many critical chemicals originate. Our scale enables: Reduced dependency: With diverse port and route options, we avoid being locked into a single corridor or chokepoint. Faster rerouting: When timings shift or bottlenecks appear, there is already a viable alternative in the network. Continuity at the customer end: The right product reaches the right facility, even when the path isn’t the one we originally planned. Dangerous Goods Experts Chemical logistics isn’t interchangeable with general freight. Moving all types of dangerous goods requires unique expertise including product knowledge, regulatory compliance, packaging and labelling accuracy, as well as tight coordination with carriers and ports. Our team and carrier network are built for that. Customers lean on our capability because the cost of error is high and because the risk profile of the product dictates our process. That discipline is what allows us to scale dangerous goods movements safely and consistently. Tested Through Disruption The value of a resilient design only becomes visible when the environment turns. Over the past several years, we have seen repeated stress tests. COVID19: When supply and capacity were constrained, we were able to source product and move it to ensure customer continuity. In many cases, customers experienced minimal to no impact, and we grew relationships through that period by meeting urgent needs. Geopolitical instability: Where route risk has increased – particularly in and around the Middle East – we have remained relatively unaffected by using alternative supply chains, including land-bridging and rerouting across our multicarrier network. Adverse events: The combination of short-cycle management and a diversified carrier mix has allowed us to keep freight flowing when congestion, closures, or capacity shifts have affected standard plans. These outcomes result from an operating model designed to adapt. What This Means for our Customers For procurement and supply chain leaders, the implications are straightforward: Continuity: A diversified carrier and route strategy reduces single-point failures. Speed to adapt: With short-cycle management and reserved optionality, switching can be fast and controlled. Confidence with dangerous goods: Expertise is built in. The product’s risk profile shapes decisions at every step. Practical collaboration: When customers reach out to IXOM product managers with a need, our team can rapidly search for supply, align on shipping options, and execute across the network. Resilience is built before the next disruption appears. About IXOM Sea Freight & Bulk Shipping IXOM operates across nearly 400 global port combinations, with particular strength across Northeast and Southeast Asia. Our multicarrier, multilane network and dangerous goods expertise enable continuity for customers through volatile conditions. To discuss a specific requirement, reach out to your IXOM contact or connect with us here .
Dairy
Inside a Membrane: Practical Insights from IXOM’s Dairy Filtration Expert
Membrane technology has become central to modern dairy and food processing. Reverse osmosis, nanofiltration, ultrafiltration and microfiltration systems are now widely used to separate microbes, proteins, lactose, salts and water, as well as to support onsite water reuse. Across Australia, New Zealand and global markets, processors rely on these systems every day—making effective cleaning, troubleshooting and optimisation essential. For more than two decades, Leighton Butler has worked in the dairy sector, and today he leads IXOM’s membrane support offering for Australia and New Zealand. Backed by a specialist technical team, he works closely with processors to solve operational issues, extend membrane life and improve plant performance. Below, we explore the practical ways IXOM supports the industry, guided by insights from Leighton’s extensive experience. A Complete Support Package for Membrane Performance IXOM supplies the chemical solutions used to clean and maintain membrane systems, but according to Leighton, the real value comes from the expertise wrapped around that chemistry. “We’re quick to respond to customer challenges and can create bespoke solutions. Having our local innovation and development team behind us makes a huge difference.” This capability includes onsite testing that avoids delays caused by sending samples overseas, as well as access to technical account managers who spend significant time at customer sites across the country. Membrane Autopsies: Insight That No One Else Provides in New Zealand One of IXOM’s most distinctive services is its membrane autopsy program; the only one operating in New Zealand. When a plant experiences a failure or needs to replace membrane elements, the IXOM team can dissect the element and issue a detailed report. Samples and photographs are taken, with IXOM working alongside analytical labs such as the University of Auckland to confirm membrane failure including: Membrane telescoping and channelling Pressure creases Glue line defects and deterioration Fouling and buildup characteristics Chemical degradation This work provides customers with evidence-based explanations for failure, enabling better decisions around optimisation, cleaning regimes and replacement timing. IXOM completes around one autopsy each month, providing an ongoing source of industry insight. New Diagnostic Capabilities: Polyamide Testing Within the last six months, IXOM has developed a new polyamide deterioration test for RO and NF membranes. These membranes include a third, polyamide layer, that can degrade due to oxidative stress, chemical exposure or incorrect cleaning conditions. By measuring the extent and cause of deterioration, IXOM can help customers understand exactly why performance is changing, guiding adjustments before issues escalate. Training to Support Operators and Managers IXOM also delivers 2-hour and 4-hour membrane training courses across Australia and New Zealand. These sessions focus on practical knowledge for plant operators and managers, including: Fundamentals of membrane operation Identifying when a plant is fouled Key factors in membrane cleaning Designing a membrane CIP How to troubleshoot proactively Examples of membrane failure For many sites, this training forms the foundation for improving cleaning consistency and reducing unplanned downtime. Reliable Chemistry, Reliable Supply Leighton notes that IXOM’s cleaning chemical range consistently receives positive feedback for effectiveness and value. Supporting this is IXOM’s bulk liquids team, whose delivery performance ensures customers have the supply continuity they need. “Consistency and reliability of supply are strengths we really pride ourselves on. Customers depend on us. It sets us apart from others in the market, and allows customers to focus on their operations.” Onsite Engagement Across the Regions IXOM’s technical account managers maintain regular onsite contact, conducting reviews, understanding each plant’s needs and helping troubleshoot challenges. Leighton himself has deep connections across the industry after more than 23 years in dairy, beginning in the Waikato region, moving into South Island leadership roles, and now based in Taranaki. “Knowing the sites and the people makes a real difference. When a customer calls with a challenge, we can jump straight in because we understand their plant history and what’s normal for their process.” This long-term relationship building means customers often treat IXOM’s team as an extension of their own, working together proactively and reactively to improve plant performance. Pilot Plant: A New Zealand First At Mount Maunganui, IXOM operates the country’s only CIP dedicated pilot plant for ultrafiltration and reverse osmosis filtration. The pilot plant replicates customer setups and allows IXOM to: Test different cleaning regimes Trial troubleshooting strategies Demonstrate chemical effectiveness Evaluate membrane behaviour under controlled conditions Being able to run real-world scenarios in a controlled environment gives processors access to practical insights that are difficult to obtain elsewhere. A Reputation Built Over Time For Leighton, the team’s reputation for technical support and practical problem-solving has been earned through years of collaboration with customers. “The proof of the job we’re doing is in our customer satisfaction. We don’t just provide a product; we’re committed to service, support and people.” Even with this strong foundation, he emphasises that IXOM continues to look for ways to help customers improve and advance the industry as a whole. If your team is navigating membrane or filtration challenges, reach out here to explore practical, workable solutions shaped by decades of hands-on industry knowledge. IXOM MemCare CIP Packages Overview
Supply Chain
Enabling Bulk Liquids Supply Chain Continuity in New Zealand
In New Zealand’s bulk liquid chemical sector, maintaining continuity of supply under volatile global conditions depends on operational control, technical expertise and disciplined safety management. IXOM’s bulk liquids operation is structured around these fundamentals, with a predominantly in‑house fleet, specialist workforce and national coverage across both the North and South Islands. This operating model provides the flexibility and responsiveness required to manage complex supply chains and adapt quickly to changing international and domestic conditions. “Our role is to ensure bulk chemicals are delivered safely, consistently and without disruption, and our specialist fleet, chemical expertise, and industry leading standards enable that” - Steve Vaega, Bulk Liquids Transport Operations Manager. In‑House Control and Supply Chain Resilience IXOM’s bulk liquids operation in New Zealand is largely managed in‑house, with less than five per cent reliance on third‑party transport providers. Fleet management, scheduling and distribution planning are handled locally, providing direct oversight and enabling rapid operational decision‑making when conditions are changing quickly. Island managers oversee day‑to‑day distribution and scheduling, supported by central operations leadership. This structure allows delivery plans to be adjusted quickly in response to changes in demand, weather events, infrastructure constraints or site access issues. With direct control of its fleet and workforce, IXOM can redesign runs, optimise utilisation and respond proactively to potential disruptions before they affect supply continuity. Most operators work 4‑by‑4 rosters, supporting workforce stability and reducing fatigue risk – an important factor in maintaining consistent, safe operations over time. Experienced Chemical Operators IXOM’s bulk liquids workforce consists of trained Bulk Liquid Transport (BLT) drivers whose responsibilities extend well beyond vehicle operation. While driving remains a core element of the role, it accounts for approximately 30 per cent of their work. “The majority of the role involves managing chemical transfers, assessing site safety and resolving issues at the point of delivery. Our drivers are highly skilled,” says Steve. “They must understand product characteristics, storage systems and transfer requirements.” BLT drivers are trained to work with hazardous materials, troubleshoot customer installation issues and provide guidance on storage and delivery requirements. This technical competency supports safe handling, regulatory compliance and effective issue resolution at customer sites. Training is role‑specific and continuous, supported by structured inductions, regular audits and annual competency assessments. All operators complete annual emergency response testing to ensure readiness to manage incidents effectively. Emergency Response Embedded in Operations Emergency preparedness is integrated across IXOM’s bulk liquids network. Each island has a designated emergency response trainer, and all operators are trained in emergency planning, response actions and escalation procedures. “In the event of an incident, operators are supported by a defined management and training structure. That structure enables clear decision‑making and coordinated response” , says Steve. By maintaining in‑house emergency capability, IXOM reduces reliance on external responders and ensures consistency in incident management across regions. Fleet Designed for Bulk Chemical Transport IXOM’s bulk liquids fleet comprises purpose‑built tankers configured for different chemical classes. Fleet specifications are aligned to product and regulatory requirements, including specialised linings, transfer systems and safety features. An industry leading example is our CoDe system, a patented electronic interlock system that ensures chemical safety and integrity from the moment a tanker is loaded, through to delivery. It delivers risk reduction for chemical deliveries and provides absolute confidence in the integrity of the product. “Different products require different configurations. Our fleet is set up to manage that complexity safely and consistently.” - Joe Varalla, Head of Bulk Distribution ANZ. The use of high‑productivity vehicles and varied trailer configurations provides flexibility across delivery environments, from major industrial sites to remote regional locations. Fleet maintenance programs ensure equipment remains fit for purpose and compliant with applicable standards. “From the equipment we use to our clean, shiny fleet, we pride ourselves on the standards we meet, and our New Zealand fleet is widely considered as industry leading” , Joe adds. A System Designed for Continuity IXOM’s bulk liquids operation services sites across New Zealand, supported by close coordination between dispatch teams and operators. Direct feedback loops between the field and scheduling teams enable early identification of site constraints, access changes or customer requirement shifts, allowing adjustments before delivery performance is impacted. With in‑house fleet control, specialist operators, structured management and national reach, IXOM’s bulk liquids operation is designed to maintain reliability under variable and challenging conditions. “Our focus is on maintaining supply through disciplined operations and clear accountability,” says Joe. “That’s what enables consistency over time.” Learn More To discuss how IXOM’s bulk liquids operation supports continuity of supply, risk management and operational resilience in New Zealand, contact us here .
Water
Congratulations to New Zealand's Best Tasting Tap Water
Congratulations to InfraCore Rotorua Lakes Council’s Karamu Takina Spring, officially named New Zealand’s best tasting tap water for 2024 in the IXOM National Water Taste Test. In the ultimate showdown, New Zealand’s sample went on to compete against Australia’s top drop in the inaugural IXOM Trans-Tasman Water Taste Test, but we’re no closer to ending the rivalry with the sample from Tasmania’s TasWater Fern Tree water treatment plant judged equally delicious! Water samples are subjected to a blind taste test and rated according to the ‘Water Tasting Wheel’. The Wheel outlines some of the attributes water professionals use when assessing water such as colour, clarity, odour and taste. The IXOM National Water Taste Test is a fun way to raise awareness of the quality of drinking water in New Zealand, and to recognise the efforts of local water operators and their teams to deliver valuable water services to their communities. IXOM is proud to supply water treatment chemicals to plants all across Australia and New Zealand to help ensure communities continue to have world-class, high-quality water. To learn how we can help you, visit www.ixom.com/c/water
ABP
Formulating Natural Scent Solutions with IXOM Essential Oils
Consumers are demanding more from the products they bring into their homes and onto their skin. Beyond pleasant aromas, they expect authenticity, transparency, and ingredients that align with their values. This shift is reshaping the fragrance landscape across personal care, home care, and wellness categories - and essential oils are at the centre of this transformation. Through IXOM’s Australian Botanical Products (ABP) brand, we supply premium‑quality essential oils that enable manufacturers and brand owners to meet rising expectations for natural, sustainable, and high‑performance fragrance solutions. The Market Shift Toward Natural Fragrance Systems Interest in natural fragrances and essential oils has grown significantly as consumers seek products that feel closer to nature and reflect their personal wellbeing goals. Essential oils offer aromatic richness and authenticity that resonate strongly with today’s conscious shoppers. “We’re seeing a clear shift toward natural fragrance systems across every category,” says Erika Reeves, IXOM Portfolio Leader for Essential Oils. “Brands want to meet consumer expectations without compromising performance, and essential oils give them a powerful way to do that.” For manufacturers, this trend presents an opportunity to expand product lines, elevate brand storytelling, and tap into a fast‑growing segment of the market. IXOM’s Essential Oil Expertise Through ABP, IXOM offers one of the region’s most comprehensive portfolios of essential oils, sourced from trusted growers around the world. Our range includes well‑known botanicals such as lavender, eucalyptus, citrus, peppermint, and tea tree, each rigorously tested to ensure both efficacy and consistency. Why Partner with IXOM? Quality Assurance: ISO‑certified processes, batch testing, and strict quality controls ensure every oil meets exacting standards. Reliable Supply Chain: Backed by IXOM’s global network, customers benefit from secure, uninterrupted supply and long‑term sourcing stability. Customised Blends: Our specialists develop tailored fragrance blends designed to meet specific olfactory profiles and performance requirements. “Our customers rely on us not just for ingredients, but for confidence,” Erika explains. “They know every batch is tested, every supplier is vetted, and every product is backed by IXOM’s technical and supply chain strength.” Applications Across Consumer Categories Essential oils bring versatility and sensory appeal to a wide range of formulations: Personal Care: Shampoos, conditioners, lotions, soaps, and skincare enriched with natural aromatic profiles. Home Care: Candles, diffusers, air fresheners, and eco‑friendly cleaning products that deliver both function and ambience. Wellness: Aromatherapy blends and relaxation products that support consumer wellbeing. Natural scents do more than enhance product experience - they help brands build emotional connection and reinforce values such as trust and sustainability. Technical Considerations for Formulators Working with essential oils requires specialised knowledge to ensure integrity and performance. IXOM’s technical team supports formulators with guidance across key areas: Solubility & Stability: Ensuring oils are properly emulsified and compatible with surfactant systems, water‑based formats, and other formulation types. Blending Techniques: Crafting balanced, long‑lasting aromatic profiles through expert combination of top, middle, and base notes. Regulatory & Safety Compliance: Support in managing allergens and meeting relevant standards, including TGA and IFRA requirements. “Formulators often come to us with challenges around stability or compliance,” Erika notes. “Our team works alongside them to solve those issues quickly so they can get products to market faster.” Sustainability and Ethical Sourcing ABP and IXOM are committed to responsible sourcing practices. Our supply chain prioritises: Sustainable harvesting Fair trade and community support Environmental stewardship Transparent traceability “Sustainability isn’t optional anymore - it’s expected,” says Erika. “We work closely with growers who share our commitment to ethical and environmentally responsible production.” These commitments align with the values of today’s conscious consumers and support brands in achieving their sustainability objectives. Partner with IXOM to Innovate with Essential Oils Whether you’re reformulating existing products or developing new natural fragrance solutions, IXOM provides the expertise and technical support needed to succeed. Connect with our team to request samples, discuss formulation challenges, or explore our full essential oils portfolio .
Water
Congratulations to Watercare Services & Ghella Abergeldie Joint Venture
IXOM would like to congratulate Watercare Services Ltd and Ghella Abergeldie Joint Venture (GAJV) for achieving an incredible, history making milestone - completing the 16.2-kilometre Central Interceptor wastewater tunnel running under Auckland, enabling the provision of critical infrastructure that will benefit all of Auckland well into the future. IXOM has been proud to supply one of the key underground grouting chemicals for the project. The grout fills the void between the concrete liner and the surrounding ground helping with the strength and water integrity of the tunnel. The IXOM grout additive was locally manufactured and delivered in bulk, ensuring the GAJV had continuous supply, high quality and a safe system with minimum handling. Sean Eccles, EVP New Zealand, said “Watercare is a key customer for IXOM. We supply critical chemicals to all their water treatment plants, and it exciting to be able to use the wider capability of IXOM to bring them chemistries beyond water treatment and help deliver city changing infrastructure that we know will still be there in 100 years. IXOM keeps Watercare going every day, and by helping deliver this project, we are part of delivering resilience well into the future.” To learn more about how IXOM can help solve your chemistry, water, or innovation challenges, please submit an enquiry today.
Innovation
LNK Wins Best Health Innovation Award
IXOM is delighted to announce that FiberCreme™, the innovative and functional high-fibre ingredient from our trusted supply partner LNK, has won Best Health Innovation Award at the 2024 World Food Innovation Awards. The World Food Innovation Awards are a celebration of innovation and excellence across every category of the global food industry, held at the International Food & Drink Event (IFE) in London. FiberCrème™ is a pioneer of innovating a blend of oligosaccharides and coconut oils in the encapsulated powder form, allowing you to fortify your food and beverage applications with high dietary fibre while enhancing the overall sensory and texture of your end product. FiberCremé™ has received patents in both the US (US 11,297,867 B2) and its home country of Indonesia (IDP000072684). Studies have suggested that thanks to its oligosaccharide-derived fibre content, FiberCremé™ may contribute to lower cholesterol and triglyceride levels. You can read more here . Discover how FiberCremé™ can positively impact your range by ordering a sample today. Talk to an expert .
Water NZ
Water NZ visit to Morrinsville
IXOM New Zealand recently had the privilege of hosting Gillian Blythe, the CEO of Water New Zealand, at our Morrinsville facility, marking a valuable opportunity to strengthen ties with one of the country’s key water industry bodies. As the organisation that guides best practice and fosters collaboration throughout the industry, Water New Zealand plays a central role in shaping the sector’s future. Gillian’s visit gave us the opportunity to showcase IXOM’s capabilities and demonstrate our contribution to water quality and supply. From the outset, the day focused on IXOM’s strengths. Our team delivered a presentation on IXOM’s proud history, extensive manufacturing footprint, and ongoing investment in infrastructure designed to ensure long-term supply resilience. Led by Commercial Manager Claire Deutsch, alongside Business Manager Graeme Colquhoun and Morrinsville Site Manager Paul Griffin, the Water team highlighted our technical expertise and the critical role our specialists play in helping customers apply products safely and efficiently. Another key message was IXOM’s commitment to producing New Zealand-made solutions, particularly at a time when many others are scaling back local investment. This approach reflects our dedication to quality, reliability, and supporting the communities we serve. Gillian engaged deeply with our team, asking insightful questions about supply security and continuity planning. Her interest sparked valuable conversations around how IXOM mitigates risks associated with imported products and raw materials, reinforcing our reputation for proactive, tailored solutions. The visit concluded with a tour of our Morrinsville plant, giving Gillian a firsthand look at the innovation and detail that underpin our operations. Seeing our processes in action brought to life the themes of integrity, safety, and quality that define IXOM. This engagement marks the beginning of an ongoing dialogue. We are already exploring opportunities for further collaboration with Water New Zealand - because strong partnerships are essential to advancing sector priorities and ensuring safe, reliable water solutions for all. At IXOM, we don’t just participate in the water industry - we look to lead it. Through innovation, integrity, and a relentless focus on quality and safety, we aim to set a standard of excellence. Ready to learn more about how IXOM is shaping the future of water solutions? Discover our commitment to innovation, safety, and quality. Visit our water page , or contact our team today to discuss how we can support your water management needs.
AdBlue
Why AdBlue Quality Matters: How IXOM Delivers Peace of Mind
AdBlue® plays a critical role in reducing harmful emissions from diesel engines, but not all AdBlue® is created equal. When quality is compromised, the consequences can be severe leading to costly repairs, operational downtime, and even voided warranties. The Challenge One of our customers, operating a fleet of Kenworth trucks, learned this the hard way. They had previously been sourcing AdBlue® from a non-VDA licensed supplier. The result? Frequently blocked SCR filters costing hundreds of dollars to replace and lost time finding out the cause, not to mention the trucks being off the road while being repaired. Worse still, the dashboard constantly displayed SCR fault errors - caused by the poor quality AdBlue® supplied - locking the dosing injector and causing the truck to go into limp mode. Had the issue escalated, the entire Selective Catalytic Reduction (SCR) system could have failed, costing approximately $15000.00 per truck to replace. Fortunately, our customer caught the problem early and avoided a full system replacement, but the vehicle down time still drastically impacted their bottom line. The Bigger Picture This isn’t an isolated incident. Similar issues across multiple trucking companies have seen fault codes, blocked filters, and premature component failures became common. In one case, the truck manufacturer refused to honour the warranty on the SCR system due to the use of non-compliant AdBlue®. The filters affected by poor-quality AdBlue® should last 40,000–50,000 km, but in these cases, they were failing far earlier. The suspected causes? Use of non-DEF grade urea, poor water quality, and incorrect concentration levels. Not testing the AdBlue® prior to delivery. It is so important to consider where you purchase your AdBlue® from. The Solution: Trust IXOM At IXOM, we take quality seriously. Every batch of AdBlue® we manufacture is rigorously tested to meet ISO 22241 standards, ensuring it contains the correct 32.5% urea concentration and is free from contaminants. We are a VDA-licensed supplier, giving our customers confidence that they’re using AdBlue® that meets the highest global standards and helps keep your fleet on the road without problematic down time due to poor quality supplied. VDA Accreditation ISO 22241 Compliance Testing for Quality Assurance 13 AdBlue® manufacturing sites across Australia and New Zealand National Sales Team Ability to deliver between packaged 10L products to b-double tankers. Conclusion Cutting corners on AdBlue® quality can lead to expensive repairs, lost productivity, and broken trust. With IXOM, you get a reliable, safe, and a fully accredited product backed by rigorous testing and chemical industry expertise that spans over 100 years. Don’t risk your fleet’s performance. Choose IXOM for VDA-accredited AdBlue® and drive with confidence. Contact us today to learn more or request a quote.
Water
How IXOM Builds Stronger Partnerships Across the Water Industry
As Key Account Manager at IXOM, Ryan Walker plays a pivotal role in shaping how the organisation partners with water industry suppliers and utilities across Australia. His work goes far beyond traditional account management to deliver a strategic collaboration model that builds on shared priorities, creating resilient, bespoke supply chains that help customers operate with confidence. A Role Built on Relationships, Insight and Strategic Support Ryan describes his role simply: connecting the dots . Historically, account management in the sector was transactional. But for Ryan and IXOM, the approach is different. “We focus on building strategic relationships grounded in trust, reliability, and a genuine partnership mindset." That means working closely with water utilities to understand what’s most important to their operations and the communities they serve. By uncovering their pressure points and future needs, IXOM can provide solutions that support continuous improvement, long term planning, and risk mitigation. “We want to be the trusted advisor, the partner customers turn to first. That requires us to have skin in the game,” Ryan says. Ryan collaborates closely with customers, raw material suppliers, freight partners and internal technical teams to forge connections that help build capability, design bespoke supply chains and respond quickly when challenges arise. Turning Insights Into Measurable Improvements Through supply chain mapping workshops, IXOM and the customer uncovered opportunities to strengthen business continuity across core products, including chlorine and caustic. Together, they established dedicated contingency products , addressed supply gaps, and improved accessibility. Transparency has been essential to this progress. Monthly KPI reviews have created a shared language and reinforce accountability. “It’s important to play open cards. Transparency is a business philosophy of mine - without trust between customer and supplier, it’s hard to maintain a productive relationship,” Ryan says. IXOM also organises regular site visits to bridge commercial and operational teams. Customers meet the people manufacturing and delivering their products; IXOM’s site teams see first hand the impact of their work. It builds mutual respect, ownership and a stronger sense of partnership. Technical Strength That Sets IXOM Apart According to Ryan, IXOM’s biggest differentiator is its ability to operate as one partner with thousands of solutions . “Our technical depth, supply chain capability and manufacturing expertise allow us to step in quickly when customers need something outside the standard offering,” he says. A recent example is calcite. When a customer needed access, IXOM rapidly sourced alternative suppliers and created a new supply chain, leveraging its product management expertise, technical know how and freight partnerships. This agility - and the willingness to build bespoke solutions - demonstrates why many utilities rely on IXOM as their single, trusted partner. The Value of Partnering with IXOM Ryan summarises the value simply: A can do approach backed by deep sector knowledge Carefully designed processes that protect people and product integrity Unmatched experience in safe manufacturing and delivery A partnership mindset , grounded in transparency, collaboration and continuous improvement “Safety is core to what we do. Our work is high risk, and we do it well, but we never get complacent,” he says. By connecting people, building shared understanding, and designing supply chains that evolve with customer needs, IXOM continues to strengthen its role as the partner water utilities trust to keep their communities supplied - safely, reliably and for the long term. To learn how we can solve your water challenges, explore our full range of water solutions .
Announcement
Acquisition Announcement | Hilditch & IXOM
IXOM is pleased to announce the acquisition of Hilditch, including associated entities Hilditch Oilchem and Hilditch Oils. Hilditch is a leading supplier and distributor of chemicals in Australia, with strong expertise in base oil products used across the automotive, agriculture, mining, and transport sectors. The acquisition of Hilditch supports IXOM’s strategy of investment in its core chemicals markets. It adds additional scale to IXOM’s already 1million tonne bulk liquid and gas distribution business, and the combination of IXOM and Hilditch’s shipping and supply chain capabilities further enhances an industry leading distribution network. Hilditch’s product portfolio and customer base are highly complementary to IXOM’s existing operations, extending its reach into adjacent industrial sectors and unlocking new opportunities in automotive and industrial lubricants. The transaction reinforces IXOM’s position as a market leader in chemical distribution and logistics across Australia and New Zealand. Bryce Wolfe, CEO & Managing Director of IXOM, said: “The acquisition of Hilditch marks a significant step forward in IXOM’s strategy. By combining Hilditch’s specialised expertise in base oils and refined chemicals with IXOM’s national distribution network and supply chain capabilities, we are enhancing our ability to serve a broader range of industrial sectors with greater efficiency and scale. I look forward to working with both Patrick Hilditch and Peter Lawson, as they continue on as key members of the business.” Patrick Hilditch, Managing Director of Hilditch Group, commented: “IXOM will be a great custodian of Hilditch’s customers, suppliers, and expertise. Both IXOM and Hilditch share core values of safety, sustainability, innovation, and quality, and this acquisition will create exciting opportunities for our people and partners.” To learn more about IXOM and the range of industries we serve, visit www.ixom.com , or for further comment regarding the acquisition, please contact ixom.media@ixom.com
Community
New Partnership: RLSWA Pools Program
Swimming pools are valuable assets that bring about positive change in people’s lives and strengthen overall community wellbeing, and we couldn’t be more proud to be a partner of the Royal Life Saving - Western Australia 's Remote Aboriginal Pools Program. Royal Life Saving WA established the Remote Pools project in 1999 to deliver a range of swimming and water programs to empower remote Aboriginal communities and promote sustainable change, including: 🔹 Improved swimming and water safety skills 🔹 Improved school attendance 🔹 Improved health and wellbeing 🔹 Better connection to country 🔹 Stronger family and community connection 🔹 Greater self-determination and autonomy We look forward to continuing to support Royal Life Saving WA and the Remote Pools project for many years to come, and a huge thank you to our team who have championed this project internally over the years!
Chemical Risk Management
IXOM’s Emergency Response Service
Did you know IXOM’s dedicated Emergency Response Service (ERS) team operates 24/7 and has over 40 years of experience? We pride ourselves on our ability to provide invaluable assistance in managing incidents and emergencies. Over the years, we’ve responded to over 50,000 separate incidents and assisted our clients ensure the safety of their employees, customers, and members of the public. Each of these incidents has a report compiled and the magnitude and breadth of incident means we have a comprehensive understanding of appropriate responses to emergency scenarios. We understand both reactive and proactive approaches are required, and so we use our experience to educate and support those handling hazards to ensure effective emergency response plans and mitigation strategies as well. From hazardous chemical training to risk management and auditing, get in touch today to learn how we can work with you to improve safety, competency and to help solve any challenge you might be facing. Visit this page to learn more.
About Us
Accelerating Our Digital Transformation Journey
IXOM is delighted to announce that we are partnering with CiGen to accelerate our digital transformation journey. The partnership comes as IXOM continues to invest in digital excellence, supporting our position as a global leader in water and chemicals management. CiGen is a leading provider of digital automation and AI-driven solutions. We’ve selected CiGen as our primary partner to implement UiPath's cutting-edge Robotic Process Automation (RPA) technology due to their implementation expertise and collaborative approach. By co-developing the UiPath RPA solution, CiGen and IXOM will enhance operational efficiency, streamline processes, and drive innovation across our business. The implementation of this technology is an important strategic milestone for IXOM. CiGen’s comprehensive solutions will help us harness the potential of AI-driven systems to reduce manual processing effort, allowing us to concentrate on our core purpose of solving customers’ challenges. We’re thrilled to have taken this step to drive transformative change and create value.
Safety
Celebrating World Day for Safety & Health at Work
Sunday 28th April is World Day for Safety and Health at Work, and as one of Australia’s leading chemical manufacture and distribution businesses, we strive to be at the forefront of making our industry safer. Safety is embedded in the way we work, from sourcing and manufacturing, to bulk transport and customer delivery. We promote safety as the presence of capacity, not just the absence of accidents or mistakes. David Schelbach , our Chief Officer Safety, Health and Environment says, “Safety is about having the capacity to succeed under varying conditions. At IXOM we are proud of or safety record, and our goal is always to ensure that our people are set up for success, today and for the future." Today and every day, we want our people to be protected both physically and mentally, and we thank all our team, suppliers and partners for working with us to always ensure a safe environment at work, at home, and in the community.
Sustainability
Sustainability Project Win-Win
We’re celebrating another great achievement this week – a project that has created a WIN-WIN for our customers by enabling neutral-cost teal drum recycling, resulting in a positive sustainability outcome for the community. IXOM New Zealand purchases more than 6000 new 200L teal drums each year, with over 2000 are delivered to our Timaru plant. Back in August 2023, with support from our NZ Business Managers, the team started investigating how we might be able to collect, wash and re-use teal drums across the South Island. Our project team found a partner to work with, and undertook vigorous quality testing to review and approve the sampled recycled drums at our IXOM Timaru site, before launching a test delivery with selected customers. Following successful testing, IXOM Timaru approved the use of recycled teal drums for all sodium hypochlorite drums. Since January, more than 500 drums have been collected and recycled across the South Island 👏👏 This has been an incredible effort by the project team, who are now aiming to expand the collection of IXOM teal drums in June 2024. A huge thank you to all involved!
Safety
IXOM New Zealand’s Stop & Think Event
In mid June, our IXOM New Zealand team hosted Stop and Think, an event where we get as many people from across our New Zealand business together and take some time to focus on safety, how we think about it and how we work together to achieve good safety outcomes. We also focus on building an understanding of what day-to-day life is like for our colleagues across the business by creating a series of activities that put our people in each other’s shoes and experience the intricacies and complexities of their roles. By spending time with each other and creating this shared understanding, we can further enhance our safety and effectiveness for the benefit of ourselves, our teammates and our customers.
Bunkering
Managing Compliance and Delivery for DEF 40 Marine Bunkering
IXOM recently completed our first DEF 40 marine bunkering delivery at Sydney’s Overseas Passenger Terminal, a new port location marking a significant milestone in our expansion into the marine sector and regulated port environments across Australia and New Zealand. Gaining access to operational port facilities and meeting the stringent compliance requirements associated with marine bunkering is highly challenging across Australia. Port access restrictions, safety protocols, and environmental controls require deep operational knowledge, detailed planning and close collaboration with authorities and logistics partners. This newest delivery further demonstrates IXOM’s ability to navigate complexities and execute safely within highly controlled environments. The project involved extensive coordination with port authorities, logistics providers and our customer to satisfy all risk assessments, from site induction requirements through to transport compliance obligations. Preparation and expertise was essential to secure approval to operate on site, as well as to ensure that every aspect of the delivery aligned with NSW Port Authority and terminal requirements. From a supply perspective, our IXOM team enabled DEF 40 product availability under tight timelines, including weekend production and loading, while transport planning ensured suitable equipment and safety controls were in place. Additional environmental safeguards were incorporated to meet port safety standards. Urea-based solutions are a key enabler of emissions control for modern vessels, and this new delivery establishes IXOM’s capability to support increased demand at scale. IXOM is also well positioned to support broader marine chemical requirements, including liquid caustic soda used in exhaust gas scrubber systems. Scrubbers play a critical role in reducing sulphur emissions from marine fuel, and reliable access to high-quality caustic soda is essential to keeping these systems operating efficiently and compliantly. IXOM’s experience in manufacturing, handling and supplying hazardous liquids positions us strongly to support this growing need within the maritime industry. As environmental regulations continue to shape marine operations, customers require partners who can effectively manage compliance and operational risk. This milestone delivery reinforces IXOM’s role as a trusted, end to end chemical solutions provider for marine and industrial customers operating in highly regulated environments across Australia and New Zealand. IXOM remains committed to enabling safe, compliant and reliable supply solutions while supporting our customers to solve their challenges across a range of industries.
Safety
Safety is the Presence of Capacity
On World Day for Safety and Health at Work, we focus on a principle that guides how we operate at IXOM: safety is the presence of capacity . Moreso than the absence of incidents or the avoidance of risk, safety depends on the technical, operational, and human elements of a system having the capacity to manage work on a “normal day” and when under pressure. Across our operations, supply chain, and offices, the risks and responsibilities associated with safety may be different, but the expectation is shared: people must have the capacity to make the best decisions, at the required time, each and every day. On Site: Capacity to Operate with Control At our Chlor Alkali plants, safety depends on operational capacity—people who understand the process of creating and maintaining a safe workplace under routine operations and are empowered to respond effectively when conditions change. Our Chlor Alkali plants are high-consequence environments. Operational capacity needs to go beyond procedures and checklists to encompass: Deep technical knowledge of plant, engineering and chemistry Clear understanding of controls and limits Readiness to act At IXOM, capacity is built through training, experience, repetition and care to embed knowledge in day-to-day operations and enable effective decision-making under pressure. “Safety is about people knowing the process inside out, picking up early when something doesn’t look right, and feeling confident to step in and act. When teams have that capacity, built through training, experience and working together, safe work becomes part of how we operate every day.” – Adam Voigt, Head of Manufacturing Laverton CAP In the Supply Chain: Capacity Beyond the Site Our safety responsibility does not end when products leave an IXOM site. When products are on the move, the risk environment widens to encompass public roads, third-party sites and varied operating conditions. IXOM builds collective capacity across the supply chain through: Planning that accounts for real-world constraints A shared understanding of risks across roles and partners Clear ownership from scheduling through to delivery Drivers, planners, and logistics teams each contribute critical decisions. Operational capacity ensures those decisions are informed, deliberate, and aligned, reducing the risks associated with last-minute changes. Safe outcomes by having the capacity to anticipate risk before movement begins. “At IXOM, safety within the distribution team isn't a checklist, it is a shared responsibility across our sites, our carrier partners and our customers. It is run through every decision we make, from where we load it from, to where we deliver it to. If we can't do it safely, then we don't do it.” – Joe Varalla, Head of ANZ Bulk Distribution In the Office: Capacity is in the Everyday Interactions Safety is also lived in the office environment through everyday interactions, decisions, and behaviours. In office-based roles, capacity is reflected in: Workplaces that are physically safe, well-designed, and maintained Leaders and teams who encourage speaking up early Everyday decisions that balance wellbeing, workload and accountability This includes psychological safety, enabling people to raise concerns, challenge assumptions, and pause when something doesn’t feel right without fear of negative consequence. It also includes how work is designed, how risks are identified, and how people look out for one another. When safety is promoted in the office, it strengthens judgment, trust, and decision-making for everyone. It extends the safety focus beyond high-risk environments and into a mindset and approach that we all contribute to daily. “As an Executive Assistant and Mental Health First Aider at IXOM, safety is woven into the way I support leaders and their teams every day - creating space for people to ask questions, feel safe speaking up when something doesn’t feel right, and to work in an environment that is not just physically safe, but mentally safe as well. When people feel supported and safe in their work environment, it leads to better outcomes for everyone.” – Jodi Vuleta, Executive Assistant One Expectation Across All Roles Whether on site, on the road, or in the office, safety at IXOM is underpinned by the same expectation: people must have the capacity to do their work safely. We have built a culture that is consistent and sustainable across shifts, locations, and through changing conditions. Our Commitment We continue to build safety by building capacity in technical capability, operational readiness, and organisational strength. On World Day for Safety and Health at Work, we reaffirm a simple position: Safety is not what we prevent. It is what we are capable of.
Safety
Improving Chlorine Transport Safety
Safe and consistent chlorine transport plays an important role in protecting people, infrastructure, and communities. As part of our commitment to aligning and elevating industry standards, IXOM partnered with Water Corporation to host a chlorine handling and restraint demonstration at our Welshpool facility, supporting greater consistency in cylinder restraint approaches across Western Australia. Designed to support operational excellence and regulatory confidence, the session reflects IXOM’s broader commitment to advancing safety standards across the water and utilities sector. Strengthening Industry Alignment Through Practical Training The demonstration brought together representatives from Water Corporation’s Safety Management, Dangerous Goods, Engineering and Procurement teams, alongside their transport partner. By providing a practical review of nationally aligned chlorine cylinder restraint methods, participants were able to validate existing procedures, explore real-world operational considerations, and engage directly with IXOM’s technical specialists. “The practical focus of the session allowed our teams to validate approaches, ask the right operational questions and ensure our practices meet or exceed current national expectations. Collaborative sessions like this are an important part of maintaining high safety standards.” Mark Comber, Lead HSE Systems at Water Corporation This collaborative approach supports shared safety objectives while enabling organisations to apply best-practice guidance consistently across diverse operational environments. Technical Expertise that Translates into Safer Outcomes IXOM’s technical team led a hands-on demonstration of correct crate and cylinder securing techniques, grounded in current national standards and informed by extensive field experience. The session reinforced the importance of practical, standardised approaches that reduce handling and transport risks while supporting compliance across jurisdictions. By focusing on application as well as theory, IXOM continues to help customers translate regulatory requirements into safe, repeatable day-to-day practices. “Consistent, nationally aligned practices are essential to safe chlorine transport. By working collaboratively with water utilities and transport partners, we can help turn standards into practical, everyday outcomes that protect people and communities.” Jamie Price, Regional Sales Manager – SA, WA, NT at IXOM Building Capability Beyond a Single Site or Organisation To support broader industry benefit, the demonstration was professionally recorded to create a training resource accessible to utilities, carriers and operators across Australia. The resource is designed to assist organisations by: Supporting alignment with nationally consistent restraint practices Reducing operational and transport-related risks Promoting consistency across multiple sites and regions Enabling effective onboarding and training for new or remote staff A Long-Term Commitment to Safer Chlorine Handling This initiative reflects the ongoing collaboration between IXOM and Water Corporation and a shared commitment to managing hazardous materials safely and reliably. As standards and operating environments continue to evolve, IXOM will continue to work with utilities and transport partners across Australia and New Zealand to provide technical guidance, training and industry leadership that supports safe chlorine handling now and into the future. Organisations seeking to strengthen their chlorine transport and handling practices are encouraged to engage with IXOM’s technical specialists here to explore tailored training and support options.