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Thank you for your interest in Ixom. Ixom takes the protection of your personal information and our compliance with privacy laws seriously. This Privacy Policy is designed to describe how we collect and handle personal information, and your privacy rights.

We are subject to a range of laws which protect your privacy including Australia’s Privacy Act. In some cases, exemptions under these laws may apply, in which case we may rely on those exemptions. For example, the Privacy Act includes an exemption for the handling of employee records in some circumstances.

Collection of personal information

We collect personal information about clients (and their staff), suppliers (and their staff), job applicants, consultants, representatives of regulatory bodies and other individuals who interact with us. For example, we may collect personal information about you when you contact us or apply for a position with us.

The types of personal information we collect include current and historical information about your name, contact details, identification, organisation, employment, positions held, forms submitted, payment and bank account details, insurance details, interests, preferences, opinions and enquiry/complaint details.

We also collect personal information about your dealings and interactions with us, including any contact you have with us or our service providers by telephone, email or online. We may monitor and record your communications with us (including email and telephone) and operate video and audio surveillance devices in our premises for purposes including security, training and record-keeping.

The personal information we collect about you in connection with our recruitment processes, may include your name, contact details, identification details, forms submitted, employment and education history, skills, achievements, character, extra-curricular activities, screening checks (including reference, background, health, cognitive ability, directorship, identity, eligibility to work, criminal record, financial probity, psychometric testing results, drugs/alcohol and vocational suitability checks) and enquiry/complaint details.

For customers, we may collect information about financial standing.

We may also collect personal information about you from third parties including, to the extent permitted by law, public sources and information (including the internet), our related companies, information service providers, your social media profiles that are connected to ours, recruiters, credit agencies, your representatives and the parties with whom we exchange information as described in this Privacy Policy.

If you provide us with someone else’s personal information you must ensure they have consented to their personal information being provided to us based on this Privacy Policy.

Why we collect personal information

We collect, hold, use and disclose personal information to operate our global business. This includes:

  • providing our products and services
  • maintaining and updating our records
  • verifying information
  • communicating information about our business, products and services (including for direct marketing in accordance with legal requirements)
  • managing our relationships with stakeholders including our staff and business contacts representing clients, suppliers and others
  • recruiting, vetting, training and managing staff and job applicants
  • performing our legal obligations (e.g. under contracts or in relation to statutory reporting)
  • protecting our lawful interests
  • facilitating acquisitions or divestments of businesses.

We may not be able to do these things without your personal information. For example, we may not be able to communicate with you or consider your application for employment. In relation to staff, we may in some cases take appropriate disciplinary action if you refuse to provide certain information.

How we disclose personal information

We may exchange your personal information with our related bodies corporate, your representatives, your current and previous employers, and with our service providers that assist us with archival, data storage, auditing, accounting, contact centre, legal, business consulting, banking, payment, debt collection, delivery, data processing, data analysis, document management, information broking, research, investigation, insurance, website, technology, recruitment, vetting, payroll, superannuation, staff benefits, surveillance and training services.  We may exchange your information with a law enforcement body to the extent that information is requested from us.

For job applicants including applicants who commence an employment relationship with Ixom, we may also exchange your personal information with academic institutions, health service providers, professional and trade associations and referees.

Ixom operates globally. Ixom companies and other third parties described above may be located in Australia, New Zealand, North America, Asia and Europe. See www.ixom.com for further details of our global locations.

Security and storage of personal information

We may retain your personal information for such period as is reasonably necessary having regard to the purposes for which we are permitted to handle that personal information. We may retain de-personalised statistical information for longer periods where no individuals are reasonably identifiable from that data.

We implement a range of measures to protect the security of personal information. Depending on the circumstances, these may include firewalls, encryption, passwords and locked areas. We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers.

Our websites

If you visit ixom.com or any other website on which this Privacy Policy is posted with our authority (the Websites) to read, browse or download information, our system may record information such as your server address, top level domain (e.g. .com, .au, etc), date and time of your visit to the Website, pages accessed, information downloaded, previous site visited and browser type. This information is used for statistical, reporting and website administration and maintenance purposes.

Like many other websites, our Websites may use ‘cookies’ from time to time. A cookie is a piece of information that allows our system to identify and interact more effectively with your browser. The cookie helps us to maintain the continuity of your browsing session and remember your details and preferences when you return. You can configure your web browser software to reject cookies however some parts of our Websites may not have full functionality in that case.

Our Websites may use Google services such as Google Analytics from time to time. For more about how Google collects and processes data, please see Google’s privacy policy and their information at www.google.com/policies/privacy/partners/.

Your rights

In some jurisdictions, subject to certain exceptions, you have the rights to: (a) seek access to the personal information we hold about you, (b) correct any mistakes in personal information we hold about you, and (c) ask us not to process your personal information.

You can exercise these rights where applicable by contacting us via the methods detailed below. We may need to verify your identity. We will provide our reasons if we deny your request.


You can contact us if you wish to make a complaint about how we have handled your personal information. Please provide as many details as you can. We may need to engage or consult with other parties in order to investigate and deal with your complaint. We will keep records of your complaint and any resolution.

Contact us

You can contact our Privacy Officer Nik Andersen via one of the means below:

Telephone:      1300 559 262

Post:                Ixom Operations, Att: Privacy Officer, Level 8, 1 Nicholson St., East Melbourne, Victoria, 3002, Australia

Email:              nik.andersen@ixom.com

Web form:       www.ixom.com/contact-us

Issued by Ixom Operations Pty Ltd ACN 600 546 512 and its related bodies corporate (Ixom)
Last updated: 18 September 2017 

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