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Student Enrolment Information

The decision to enrol new students will be conducted at all times in an ethical and responsible manner, consistent with any pre-requisites stated in the curriculum.

Appropriately qualified staff will provide students/clients with an application for enrolment form and advise them of the learning outcomes and ensure the candidate suitability and capacity to benefit from the course concerned.

Enrolment and selection criteria will be explicit and defensible, and comply with the access and equity policy.

Certificates/
Statement of Attainment

 

Issue credentials and/or statements of attainment to students who satisfactorily complete the requirements of the accredited courses/endorsed Training Packages within the Scope of registration.

Credentials and Statements of Attainment will include the following

Name of the provider as shown on the Certificate of Registration;

  • Name of the person receiving the qualification/ Statement of Attainment;
  • Name of the Course/Training Package qualification as shown on the Scope of Registration;
  • Date issued;
  • Authorised signatory of the Registered Training Organisation;

Where courses are nationally recognised, Statement of Attainments/Certificates are imprinted with the NRT nationally recognised training logo; Identifies units of competency on any certification issued in relation to courses based on national competency standards.

The information provided to students/clients will be accurate, relevant and up-to-date. This information will include:

  • Student Guide
  • Facilities and equipment
  • Safety requirements;
  • Competencies to be achieved during training;
  • Training and Assessment procedures and documentation;
  • Qualifications to be issued on completion or partial completion of a course;
  • Trainee support services;
  • Total costs/fees

Student Records

Information submitted by students including the enrolment form will be used by Ixom for the purpose of general student administration, monitoring and evaluation of training and communication.

Students results are recorded in both electronic and hard copy format. All students records and levels of competencies achieved will be retained and archived by Ixom as per ASQA requirements. Students can gain access to their progress, records or replacement Statement of Attainment by contacting Ixom and verifying proof of identity. Ixom undertakes to ensure that personal information is held in a secure environment and is protected from misuse, loss, unauthorised access, modification or disclosure.

Ixom limits employee access to the databases that store students information, Ixom record collection procedures undertake to ensure that all students records that are systematically collected, recorded and stored is correct and accurate.

RPL & RCC—Recognition of Prior Learning and Recognition of Current Competencies;


Ixom provides ASQA accredited competencies related to the storage and use of chemicals.  Ixom’s primary business is the manufacture and supply of these chemicals into multiple industries, including the Water Industry.  Nearly all of these chemicals are rated as Hazardous, and a significant number of these chemicals supplied are Dangerous Goods (DG) rated chemicals.  These DG rated chemicals can also carry classifications that include Toxic, Corrosive, and Oxidiser.

With these chemicals there are critical safety considerations that Ixom needs to manage from a Product Stewardship perspective, and these considerations are managed on an informal level via Ixom’s existing customer relationships, and a formal level via Ixom Training.

From an RPL perspective for Ixom accredited courses, that may have an impact on individual student’s training and assessment, Ixom takes the following position;

Ixom Training will not recognise RPL for the competencies being delivered based on:

  1. Ixom needs to ensure that the safety and environmental implications of the chemical courses are well understood by the student;
  2. Any activities by the student to demonstrate RPL will likely be significantly more costly and take longer than the completion of the relative course;

Ixom will review this policy on a 12 month basis to ensure the needs of the students are being met.

Our training policy


Ixom recognises that the safe handling of chemicals is critical to our customers operations. As the key supplier of chemicals in Australasia Ixom has a vast experience of manufacturing and handling all classes and types of chemicals. Our experience, coupled with trainers who are technical industry experts and our company's RTO status, ensures that effective chemicals handling knowledge is transferred to our customers through our face-to-face and online training packages.

Access and Equity

Access - Training services and programs are made available to everyone, regardless of race, language, culture, gender, religion or disability.

Equity - Training is designed and delivered on the basis of fair treatment to all students, including;

  • People with Literacy, Numeracy or Learning Difficulties.
  • Aboriginal and Torres Strait Islanders.
  • People with Disabilities.
  • People with Culturally and Linguistically Diverse Backgrounds.
  • Women.
  • All Age Groups.

If assistance is required  Ixom will participate in discussions with the student to determine the most appropriate action to ensure the student has the opportunity to complete the training.

Harassment

 

 Harassment on the basis of a person’s race, sex or sexuality, marital status, religion, disability or age, pregnancy, transgender(transsexualism), criminal record, political belief, carer status or physical features are forms of discrimination which when practiced at work, are unlawful and are in breach of the Anti-Discrimination Laws. Ixom is responsible for providing a learning environment that is free of harassment, abuse or intimidation.



Safety and Disciplinary Procedure

It is the responsibility of all Ixom staff to maintain an environment where students are able to learn in peace and safety. The Safety Policies and Procedures identifies the expected behaviours of staff, students and visitors to classes.

Appeals and Complaints

 

Appeals/Complaints will be addressed promptly through a fair and equitable process. Should a Trainee have an appeal/complaint they should first bring this to the attention of their trainer. Appeals arise when a trainee is not satisfied with a decision that their trainer has made. Appeals can relate to assessment decisions (including RPL/RCC) but they can also relate to other decisions such as a decision to exclude a trainee from a program.

Complaints arise when a trainee is not satisfied with an aspect of the service provided and requests action to be taken.

If the issue cannot be dealt with to the satisfaction of the trainee, then the trainee will be informed of the official written Appeal/Complaint procedure which is available in the Student Handbook.

The trainee should lodge a Student Complaints and Appeal Form with the Training Administrator who will contact the student within 5 days and discuss the Appeal/Complaint in an attempt to resolve the issue.

If the Training Administrator cannot resolve the issue then the RTO CEO and Training Administrator will work with the student to resolve the Appeal/Complaint.

If an Appeal/Complaint cannot be resolved internally, the student will be advised in writing as to where they can seek further assistance. The matter can be referred to an external consultant for a fee. After all attempts to resolve with the RTO have been unsuccessful complaints may be reported to ASQA through their website (or by telephoning: 1300 701 801) . A record will be maintained showing all details of the process and the results.

Fees, Charges and refunds

Face to Face Training Programs

Ixom does not require payment prior to attending this course. All financial transactions are with the employer only, not with the student. An order number must be provided from the student’s employer prior to the training.  No fee for cancellation will be imposed providing we are notified in writing 2 weeks  prior to the course commencement. Cancellation received less than14 days prior to the course date will receive a 50% refund. Thereafter there is no refund, but a substitute delegate may attend. The fee may at the discretion of Ixom be credited towards the cost of a future course. In this case a 15% administration fee  will apply. A non attendance without notification will be subject to 100% of the course fee.

On-Line Training Programs

Ixom does require payment prior to the student enrolling in any On-Line programs offered. All financial transactions are with the employer only, not with the student. An order number must be provided from the student’s employer prior to the training. Ixom will invoice the student or employer upon receiving the order number and upon payment being made the student/s will be enrolled into the On-Line program.

Assessment Strategy

Assessment  of students is an important part of the our competency-based training. It provides feedback and understanding from both the trainer and student regarding the students progress towards the goal of achieving competency.

Quality Indicators and Continual Improvement

Ixom seeks feedback from our students and clients on their overall satisfaction with services they have received and seeks to improve its services in accordance with their expectations. At the conclusion of training session each student will be asked to participate in a questionnaire evaluating the training they have participated in. Clients/employers will also be approached to evaluate the training their staff members undertook.

The summary of these evaluations will be reviewed by the RTO CEO in consultation with Trainers and Assessors who will then determine any action to be implemented to ensure continual improvement, and demonstrates a focus on quality and consistency in the development and provision of its services, products and operations.