Ixom provides various external businesses with our Emergency Response Service (ERS) which operates 24 hours a day, seven days a week, providing telephone advice and assistance to the public, emergency services and others on incidents relating to the transport, storage and use of chemical products and raw materials in emergency situations.

What we do

Trained ERS Coordinators (chemists/engineers) quickly assess the risks associated with any emergency situation by asking appropriate questions, using risk assessment checklists and referring to information databases as required.  ERS Coordinators provide appropriate advice to help the caller establish priorities and rapidly bring the situation under control, while minimising any associated impact.

The ERS has the unique ability to effectively handle all types of emergency calls, thus ensuring that a holistic management approach is adopted in any emergency situation.  This approach dictates that all aspects of the emergency, and their associated interactions, are considered and effectively managed in order to minimise overall impact on the client company.  

Our key end markets

  • Agricultural
  • Chemicals & plastics
  • Coatings/inks and adhesives
  • Petrochemical
  • Transport
  • Pharmaceutical
  • Mining
  • Construction

We offer guidance relating to

  • First aid, health effects and seeking medical help
  • Product hazards
  • Personal protective equipment
  • Contacting emergency services
  • Evacuation
  • Crisis management 

ERS Coordinators have immediate access to Safety Data Sheets and chemical information databases, as well as contact details for key personnel within client companies (in case further information or assistance is required).  ERS Coordinators typically remain involved in the handling of the incident until the situation is under control, liaising with all involved parties (ie. emergency services, treating doctors, clean up companies, etc) and informing client representatives of progress.

If you would like further information on how this service can benefit your business, please send us an email using our contact form or call our general enquiry line on +61 3 9906 3262 during business hours (AEST). Please note that this number is NOT to be used in an emergency situation.