Why AdBlue Quality Matters: How IXOM Delivers Peace of Mind

AdBlue® plays a critical role in reducing harmful emissions from diesel engines, but not all AdBlue® is created equal. When quality is compromised, the consequences can be severe leading to costly repairs, operational downtime, and even voided warranties.

The Challenge

One of our customers, operating a fleet of Kenworth trucks, learned this the hard way. They had previously been sourcing AdBlue® from a non-VDA licensed supplier. The result? Frequently blocked SCR filters costing hundreds of dollars to replace and lost time finding out the cause, not to mention the trucks being off the road while being repaired. Worse still, the dashboard constantly displayed SCR fault errors - caused by the poor quality AdBlue® supplied - locking the dosing injector and causing the truck to go into limp mode.

Had the issue escalated, the entire Selective Catalytic Reduction (SCR) system could have failed, costing approximately $15000.00 per truck to replace. Fortunately, our customer caught the problem early and avoided a full system replacement, but the vehicle down time still drastically impacted their bottom line.

The Bigger Picture

This isn’t an isolated incident. Similar issues across multiple trucking companies have seen fault codes, blocked filters, and premature component failures became common. In one case, the truck manufacturer refused to honour the warranty on the SCR system due to the use of non-compliant AdBlue®. The filters affected by poor-quality AdBlue® should last 40,000–50,000 km, but in these cases, they were failing far earlier. The suspected causes? Use of non-DEF grade urea, poor water quality, and incorrect concentration levels. Not testing the AdBlue® prior to delivery. It is so important to consider where you purchase your AdBlue® from.

The Solution: Trust IXOM

At IXOM, we take quality seriously. Every batch of AdBlue® we manufacture is rigorously tested to meet ISO 22241 standards, ensuring it contains the correct 32.5% urea concentration and is free from contaminants. We are a VDA-licensed supplier, giving our customers confidence that they’re using AdBlue® that meets the highest global standards and helps keep your fleet on the road without problematic down time due to poor quality supplied.

• VDA Accreditation
• ISO 22241 Compliance
• Testing for Quality Assurance
• 13 AdBlue® manufacturing sites across Australia and New Zealand
• National Sales Team
• Ability to deliver between packaged 10L products to b-double tankers.

Conclusion

Cutting corners on AdBlue® quality can lead to expensive repairs, lost productivity, and broken trust. With IXOM, you get a reliable, safe, and a fully accredited product backed by rigorous testing and chemical industry expertise that spans over 100 years.

Don’t risk your fleet’s performance.

Choose IXOM for VDA-accredited AdBlue® and drive with confidence.

Contact us today to learn more or request a quote.