Student Enrolment Information
The decision to enrol new students will be conducted at all times in an ethical and responsible manner, consistent with any pre-requisites stated in the curriculum.
Appropriately qualified staff will provide students/clients with an application for enrolment form and advise them of the learning outcomes and ensure the candidate suitability and capacity to benefit from the course concerned.
Enrolment and selection criteria will be explicit and defensible, and comply with the access and equity policy.
Information submitted by students including the enrolment form will be used by Ixom for the purpose of general student administration, monitoring and evaluation of training and communication.
Students results are recorded in both electronic and hard copy format. All students records and levels of competencies achieved will be retained and archived by Ixom as per ASQA requirements. Students can gain access to their progress, records or replacement Statement of Attainment by contacting Ixom and verifying proof of identity. Ixom undertakes to ensure that personal information is held in a secure environment and is protected from misuse, loss, unauthorised access, modification or disclosure.
Ixom limits employee access to the databases that store students information, Ixom record collection procedures undertake to ensure that all students records that are systematically collected, recorded and stored is correct and accurate.
RPL & RCC—Recognition of Prior Learning and Recognition of Current Competencies;
In competency based training, recognition of an individual’s skills and knowledge gained through formal study, work experience, employment and other life experiences; can be recognised as a competency against the elements of essential outcomes for a unit of competency.
RPL/RCC will be granted only where sufficient evidence is provided of competence for an entire Unit of Competency not partial Units of Competency.
The student will be given access to the full curriculum so they can clearly identify the learning outcomes or competencies they have. To apply, an application form should be completed and forwarded, with any supporting evidence, to Ixom attention of the RTO Administrator.
The applicant will be interviewed and the Manager will determine the most appropriate method of verifying the competencies claimed. This may be by practical demonstration, a verbal or written test or any other method that is valid and reliable. After verification has been completed, the applicant will be notified of the assessment decision, and where applicable, credit will be given for the relevant outcomes/ modules. Applicants may appeal a decision. Appeals can be lodged with the RTO Administrator.
Fees, Charges and refunds
Face to Face Training Programs
Ixom does not require payment prior to attending this course. An order number must be provided by the student or their employer prior to the training. No fee for cancellation will be imposed providing we are notified in writing 2 weeks prior to the course commencement. Cancellation received less than14 days prior to the course date will receive a 50% refund. Thereafter there is no refund, but a substitute delegate may attend. The fee may at the discretion of Ixom be credited towards the cost of a future course. In this case a 15% administration fee will apply. A non attendance without notification will be subject to 100% of the course fee.
On-Line Training Programs
Ixom does require payment prior to the student enrolling in any On-Line programs offered. An order number must be provided by the student or their employer prior to the training. Ixom will invoice the student or employer upon receiving the order number and upon payment being made the student/s will be enrolled into the On-Line program.
Assessment of students is an important part of the our competency-based training. It provides feedback and understanding from both the trainer and student regarding the students progress towards the goal of achieving competency.
Quality Indicators and Continual Improvement
Ixom seeks feedback from our students and clients on their overall satisfaction with services they have received and seeks to improve its services in accordance with their expectations. At the conclusion of training session each student will be asked to participate in a questionnaire evaluating the training they have participated in. Clients/employers will also be approached to evaluate the training their staff members undertook.
The summary of these results for each evaluation will be reviewed by the RTO Administrator in consultation with Trainers and Assessors who will then determine any action to be implemented to ensure continual improvement, and demonstrates a focus on quality and consistency in the development and provision of its services, products and operations.